Abhishek Thakur
IT Service Desk Executive
Mumbai,MH
Summary
Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work History
Application Support Specialist
Allied Digital Services Limited
Mumbai
10.2021 - Current
- Provided 24/7 support for web- and client-based applications, file to prevent impact to business.
- Provided training to end users on new and updated systems and software.
- Used Service Now to track or place users Incidents or Requests.
- Worked on rotational shift to make the process smooth.
- Troubleshooting on MS365 apps and maintaining devices on Intune portal.
- Troubleshooting on the Errors related to devices or Applications.
- Marking Emails to the users or making outbound calls for the Followup.
Merchant Experience Advisor
Mswipe Technologies Pvt. Ltd
Mumbai
09.2020 - 07.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted available products and services to customers during service, account management, and order calls.
Education
10th - School
B.B.E.H.S
Kalyan 07.2008 - 02.2016
12th - Science
CHM College
Ulashnagar 02.2016 - 03.2018
Bachelor of Science - Computer Application
Amity University
09.2022 - Current
Skills
Application support
Timeline
Bachelor of Science - Computer Application
Amity University
09.2022 - Current
Application Support Specialist
Allied Digital Services Limited
10.2021 - Current
Merchant Experience Advisor
Mswipe Technologies Pvt. Ltd
09.2020 - 07.2021
12th - Science
CHM College
02.2016 - 03.2018
10th - School
B.B.E.H.S
07.2008 - 02.2016
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