Allscripts
Thakur Amarjit Singh
Service Delivery Manager
Hyderabad,Telangana
Summary
Innovative and trusted advisor, with experience driving profitability in revenue cycle operations, transitions, and process improvements. Lead revenue cycle management, customer service and support, ensuring an outstanding customer experience.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Service Delivery Manager
Medfin India Pvt. Ltd. A Cognizant Technology Services Company
Hyderabad
2017.11 - 2023.08
- Planned and managed full Healthcare Revenue Cycle Management project lifecycles, from conception through final transitions and operations handover with an outstanding customer and offshore experience.
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Worked with high-profile customer to select third-party vendor for IT infrastructures.
- Coordinated among multiple internal and external stakeholders to gain consensus on major project milestones and prioritization goals.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Attended staff and client meetings and served as liaison to manage operations for multiple accounts.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Supervised operations staffed by 150-200 team members.
Ops/Transition Manager
MedConverge LLC
Hyderabad
2016.06 - 2017.06
- Planned and managed full Healthcare Revenue Cycle Management project lifecycles, from conception through final transitions and operations handover.
- Coordinated among multiple internal and external stakeholders to gain consensus on major project milestones and prioritization goals.
- Attended staff and client meetings and served as liaison to manage operations for multiple accounts at an "Account Manager Role".
- Interfaced effectively with key accounts, answering questions and delivering exceptional service to all the external stakeholders.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
- Managed internal and external client-facing relationships through transitional periods.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Developed solutions to address complex issues and operational gaps.
- Designed processes and systems supporting business needs before, during and after transitions; Wrote, updated and maintained project documentation.
- Established and enforced project timelines and deadlines.
- Monitored and tracked project progress to support timely completion.
- Partnered with project team members to identify and quickly address problems.
- Communicated project updates to stakeholders at all levels.
- Implemented best practices to drive quality E2E Healthcare Revenue Cycle Management project delivery.
Analyst - RCM Services
Sysinformation Pvt. Ltd. - EqualizeRCM
Mysur
2015.07 - 2016.05
- Performed project health analysis on all the assigned accounts and implemented best practices to drive quality closure on all the outstanding collections.
- Identified and resolved problems through root cause analysis and research.
- Developed solutions to address complex issues and operational gaps.
- Generated reports detailing findings and recommendations.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Coordinated among multiple offshore and onshore stakeholders to gain consensus on major project milestones and prioritization goals.
- Established and enforced project timelines and deadlines.
- Monitored and tracked project progress to support timely completion.
- Interfaced effectively with internal key account holders, answering questions and delivering exceptional analysis.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
Client Service Manager
Flying Stars Informatics
Hyderabad
2012.10 - 2015.07
- Planned and managed full Healthcare Revenue Cycle Management project lifecycles, from conception through final completion.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service to all the stakeholders.
- Advised stakeholders on methods, technologies, process improvements and training that would increase overall business potential.
- Managed internal and external client-facing relationships through transitional & operational phase at an consultant phase.
- Developed solutions to address complex issues and operational gaps.
- Designed processes and systems supporting business needs before, during and after transitions; Wrote, updated and maintained project documentation.
- Established and enforced project timelines and deadlines.
- Monitored and tracked project progress to support timely completion.
- Partnered with project team members to identify and quickly address problems.
- Coordinated among multiple internal and external stakeholders to gain consensus on major project milestones and prioritization goals.
- Communicated project updates to all the stakeholders.
- Implemented best practices to drive quality Healthcare Revenue Cycle Management project delivery.
Process Associate
Inventurus Knowledge Solutions Pvt Ltd - IKS Health Pvt. Ltd
Hyderabad
2010.12 - 2012.10
- Collaborated with team to achieve productivity standards, and adhere to accuracy standards.
- Partnered with cross-functional teams to achieve high accuracy standards.
- Identified and reported all process issues to immediate supervisor to drive optimal workflow and implemented best practices to achieve quality operations.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Generated reports detailing findings and recommendations.
- Developed production techniques and production processes to meet process goals.
- Created and managed project plans, timelines according to supervisor suggestions and coordinated among multiple teams to achieve project goals.
Education
Bachelor of Arts - E-Commerce/Electronic Commerce
Silver Jubilee Degree College - Osmania University
Hyderabad 2009.03 - 2011.04
Skills
Project Excellence
Accomplishments
- Supervised team of 150-200 staff members both Onshore & Offshore.
- Implemented best practices to drive standard service budgeting with effective analysis and maintained Avg. 15-20 % profit margins (Annual Rev. ~$1.5 Mn - $1.8 Mn).
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential with all the PEX initiatives.
- Cultivated effective and positive working relationships with lucrative clients and achieved "9/10 - Promoter CSAT Score".
Additional Information
Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Skilled at developing strategic partnerships and leading teams to design and manage successful business solutions for healthcare systems as well as independent and hospital-based practices of virtually all medical specialties.
Specialties: Budgeting, trend analysis, state reporting, accreditation & credentialing, Revenue Cycle Management 90+ AR less than 10-12%, exploring new Business Alliances, Human Resources, Vendor Relations, US Healthcare Industry, P/L Management, Merger & Acquisitions, Augmented Intelligence Projects (Clients end & In-house).
Software
EClinicalWorks
Connect
Epic Management
AdvancedMD
Centricity
TriZetto
Availity
Change Healthcare
PayerPath
Interests
Travelling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Service Delivery Manager
Medfin India Pvt. Ltd. A Cognizant Technology Services Company
2017.11 - 2023.08
Ops/Transition Manager
MedConverge LLC
2016.06 - 2017.06
Analyst - RCM Services
Sysinformation Pvt. Ltd. - EqualizeRCM
2015.07 - 2016.05
Client Service Manager
Flying Stars Informatics
2012.10 - 2015.07
Process Associate
Inventurus Knowledge Solutions Pvt Ltd - IKS Health Pvt. Ltd
2010.12 - 2012.10
Bachelor of Arts - E-Commerce/Electronic Commerce
Silver Jubilee Degree College - Osmania University
2009.03 - 2011.04
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