Thakur Harsha Singh

Project Management :

• Log in and check the tracker for updated projects from clients.
• Divide projects across the shift wise and coordinate with the teams for the successful completion.
• Refer specifications and requirements of the project from the business and update the team.
• Conduct a quick meeting to update team members on project goals and specifications.
• Worked on Ad-hoc tasks as per the business requirement.
• Allocate tasks based on resources across shifts.
• Coordinate with other teams and send work allocation emails.
• Update dashboards and track attendance.
• Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
• Generated reports detailing findings and recommendations.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Created and managed project plans, timelines and budgets.

Team Management :

• Motivate team members to complete compensatory offs to reduce shrinkage.
• Provide training and shadowing to new team members.
• Clarify doubts and allocate work.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Quality Assurance :

• Conduct QA checks to ensure 100% quality.
• Oversee quality control measures, maintaining high standards for all project outputs.
• Prepare keynotes to record unique examples and summarize project data.
• Showcase keynotes to clients in weekly meetings.

Communication :

• Update project status in tracking tools.
• Prepare for weekly sync calls with stakeholders.
• Communicate project progress, achievements, and challenges.
• Address questions and concerns from stakeholders.
• Provide clear and concise updates on project timeline, scope, and quality.

• Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
• Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
• Prioritized initiatives to increase success rates of strategic projects.
• Delivered guidance on financial regulations and requirements.
• Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
• Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity.

• To update and edit data as per client requirement.
• To provide training to subordinates and run quality checks accordingly
• As member in pilot batch who always performs tests on all enhancements and new releases before it is employed.
• Handled projects related to: TomTom tool – Reviewing user related concerns and solving , managing and updating data as per guidelines provided by tom-tom maps Fusion X tool to handle Apple Projects.
• Point of Contact for various tasks related to upcoming projects aiming for quality improvement.
• To Analyze and Review such Customer/User concerns which are extracted as shape files
  

• Created and revised procedures, checklists and job aids to reduce errors.
• Analyzed quality and performance data to support operational decision-making.
• Maintaining and assuring quality of product on daily basis.
• Addressing all issues pertaining to assigned task(s) and escalate detected errors.
• Indulge in analysis policy discrepancies for better understanding and smooth workflow.
• Involved in action plan(s) for improving quality in order to meet set benchmark before ETA.
• Developed and maintained quality assurance procedure documentation

• Single point of contact in performing the assigned tasks ensuring to meet the standards
• Able to identify deviations in existing data, make relevant edits and ensure that data is according to standards and guidelines.
• Work in accordance with guidelines and timelines set for specific processes.
• Check allocated work and add/change data as required to meet set guidelines/policies/data standards.
• Achieve set productivity and quality benchmarks for various processes.
• Escalate issues to concerned members of team/supervisors.