Thakur Rahul Singh
OPERATIONS MANAGER - RESIDENTIAL INTERIORS
Hyderabad
Summary
Highly experienced professional with over 12 years in the modular furniture industry, specializing in design, production, project management, and drawing quality control for residential interiors. Demonstrated success in leading large teams, optimizing installation processes, and ensuring the timely completion of high-end residential projects. Adept at resolving technical challenges, managing client expectations, and ensuring that all projects meet quality standards and deadlines.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Installation Manager
HomeLane.com
11.2023 - Current
- Lead a dynamic team of 4 Project Managers, 2 Site Inspection Members, and 4 Masking and Measurement Technicians to ensure the successful execution of high-end residential modular furniture installations.
- Oversee end-to-end project execution, ensuring timely and high-quality installations that meet client specifications.
- Collaborate with cross-functional teams (design, production, and operations) to resolve any installation-related issues.
- Implement process improvements to reduce installation time and enhance team performance.
- Foster strong relationships with clients, ensuring proactive communication and exceeding their expectations.
- Monitor team performance, provide coaching, and ensure high-quality standards are met in every installation.
- Achieved the highest NPS collection, maintaining over 80% promoters month-on-month in the JFM, AMJ, and OND quarters of FY 24-25.
- Collected the highest number of Google reviews, society WhatsApp group messages, and cake-cutting ceremonies at the time of handover PAN India in December 2024.
- Led the team to a 10% increase in productivity while enhancing the installation quality control process and reducing installation errors by conducting pre-IQC inspections.
Shared Services Manager
HomeLane.com
01.2023 - 10.2023
- Led a team of 7 Drawing Quality Control (DQC) professionals and 12 Measurement and Masking Technicians (MMT), improving crossfunctional efficiency in residential modular furniture installations.
- Oversaw the DQC team, ensuring all design drawings met quality standards and were production-ready.
- Managed the Measurement and Masking Team, ensuring precise on-site measurements at the time of D1 and clear communication of modular furniture dimensions at the time of masking to clients.
- Actively resolved technical issues between design, cutlist(IMOS), BOM, production, and installation teams, ensuring smooth project transitions.
- Trained and upskilled team members, fostering a culture of continuous improvement.
- Implemented a new system for quality control that reduced the TAT for R2P drawings by 20%.
- Led cross-functional collaboration(IMOS,BOM & FACTORY QC), resulting in a 30% reduction in production delays.
- Developed training programs that improved team efficiency and reduced technical issues by 25%.
Drawing Quality Controller
HomeLane.com
11.2018 - 03.2023
- Managed the production of high-quality production drawings, ensuring 46% of annual projects were translated into production-ready designs.
- Achieved 95% accuracy in released designs and collaborated closely with factory teams to resolve any design challenges.
- Worked with the IMOS team to prepare accurate cutlists, reducing production errors and delays.
- Trained designers on best practices and new product updates, improving drawing accuracy.
- Ensured the seamless translation of 46% of annual projects into production-ready designs with a 95% accuracy rate.
- Reduced design errors by 10% through effective cross-functional collaboration and proactive troubleshooting.
Production Planner
Comfo Kitchens and Modular Furniture
09.2016 - 09.2018
- Planned and scheduled production operations to ensure the timely and efficient delivery of high-quality modular furniture.
- Coordinated production tasks, assigned responsibilities, and ensured that production deadlines were met while maintaining quality standards.
- Managed inventory and material requirements, ensuring the timely availability of materials for production.
- Worked closely with design teams to create AutoCAD production drawings and prepare cutting lists.
- Addressed technical issues and provided on-the-job support to the production team to maintain smooth workflow.
- Successfully improved production turnaround time by 12% by optimizing production workflows.
- Managed inventory effectively, preventing delays in production by ensuring 98% material availability.
- Reduced production errors by 8% through effective training and process improvements.
Project Manager
Comfo Kitchens and Modular Furniture
05.2015 - 08.2016
- Coordinated with designers and site supervisors to manage the execution of modular furniture installations.
- Ensured that all installations adhered to client specifications, schedules, and budgets.
- Maintained strong client relationships, providing regular updates and addressing any concerns during project execution.
- Delivered 95% of projects on time and within budget, contributing to a 20% increase in repeat clients.
- Achieved high customer satisfaction by closely monitoring project progress and ensuring all client needs were addressed.
Site Supervisor
Comfo Kitchens and Modular Furniture
03.2014 - 04.2015
- Oversaw the on-site installation of modular furniture, ensuring adherence to project specifications.
- Conducted site visits to assess installation feasibility and took measurements for production alignment.
- Coordinated material delivery and ensured the efficient use of resources for installation.
Procurement Executive
Elevate, Khazana Group
02.2012 - 11.2013
- Managed procurement processes, ensuring timely availability of hardware and materials for production.
- Coordinated with suppliers and warehouse teams to ensure prompt delivery of necessary materials to installation sites.
Education
B.COM
Dr.B.R. AMBEDKAR OPEN UNIVERSITY
Hyderabad, IndiaCEC
MANJEERA JUNIOR COLLEGE
Hyderabad, IndiaSSC
BHAVANI HIGH SCHOOL
Hyderabad, IndiaSkills
- AutoCAD
- MS Office (Excel, Word, PowerPoint)
- Production Drawing & Cutlist Preparation
- Project Management & Scheduling
- Quality Control & Process Optimization
- Team Leadership
- Client Relations & Customer Satisfaction
- Technical Problem-Solving & Troubleshooting
- Cross-Functional Collaboration
- Process Improvement & Workflow Efficiency
Timeline
Installation Manager
HomeLane.com
11.2023 - Current
Shared Services Manager
HomeLane.com
01.2023 - 10.2023
Drawing Quality Controller
HomeLane.com
11.2018 - 03.2023
Production Planner
Comfo Kitchens and Modular Furniture
09.2016 - 09.2018
Project Manager
Comfo Kitchens and Modular Furniture
05.2015 - 08.2016
Site Supervisor
Comfo Kitchens and Modular Furniture
03.2014 - 04.2015
Procurement Executive
Elevate, Khazana Group
02.2012 - 11.2013
B.COM
Dr.B.R. AMBEDKAR OPEN UNIVERSITY
CEC
MANJEERA JUNIOR COLLEGE
SSC
BHAVANI HIGH SCHOOL
Similar Profiles
Esther PunithaEsther Punitha
Associate General Manager - Control Tower & Planning at Homelane.comAssociate General Manager - Control Tower & Planning at Homelane.com
DEBASHIS PATRADEBASHIS PATRA
Senior Warehouse Executive at HomeLane.comSenior Warehouse Executive at HomeLane.com
T Arun KumarT Arun Kumar
Senior Manager - Business at Homelane.comSenior Manager - Business at Homelane.com
SANAPATHI HEMANTH KUMARSANAPATHI HEMANTH KUMAR
Senior Process Executive at CognizantSenior Process Executive at Cognizant
Sanjeet NigodiaSanjeet Nigodia
Sr. BDR at Savant LabsSr. BDR at Savant Labs