Summary
Overview
Work History
Education
Skills
Personal Assets
Languages
Hobbies and Interests
Disclaimer
Participations And Achievements
Personal Information
Languages Known
Timeline
Generic

Thakur Shrey Singh

Hyderabad

Summary

Dynamic System Administrator with a proven track record at Tata Consultancy Services, excelling in technical support and customer service. Expert in troubleshooting and ticketing systems, I effectively resolve issues while maintaining a positive rapport with clients. Recognized for outstanding performance, I bring strong communication skills and a commitment to excellence in every interaction.

Overview

8
8
years of professional experience

Work History

System Administrator

Tata Consultancy Services Limited
Hyderabad
09.2022 - Current
  • I worked for PwC (PricewaterhouseCoopers) US helpdesk technical support for voice process.
  • Diagnosed network problems and performed troubleshooting steps to restore service.
  • Performed remote access sessions to diagnose customer issues or provide assistance.
  • Logged customer issues in ticket tracking system and updated tickets with resolutions.
  • Currently, I am working for FOS (Financial Ombudsman Service) UK helpdesk support.
  • Monitored incoming requests from customers and responded promptly to inquiries via chat and email.
  • Will verify accuracy of customer data entered into company databases.
  • Maintaining knowledge base of commonly used procedures for quick reference when responding to customer inquiries.
  • Maintaining positive working relationship with fellow staff and management.

Contact Center Associate

Webhelp India Private Limited
Hyderabad
02.2020 - 09.2022
  • I worked for the content review process as a contact center associate.
  • My job role was to filter the video content for the users to create a good, safe platform.
  • Overall, we should provide appropriate and safe content to users, and promote a good experience for users viewing our client videos.
  • Monitored social media accounts for inappropriate, or offensive, content.
  • Identified potential risks associated with new or existing content prior to publishing.

Credit Cards Advisor

Concentrix Daksh services India private limited
02.2017 - 11.2019
  • Company Overview: Axis bank limited
  • Handling and resolving customer complaints/queries over phone related to credit card.
  • Providing customers with relevant product and service information.
  • Providing process improvement ideas which helps to bank.
  • Cross selling various banking products to customers over phone.
  • Dealing with Credit Card Fraud Management System.
  • Controller for the Credit Card Transaction Management System.
  • Axis bank limited
  • Best Employee for Calendar Quarter -2018
  • Awarded a Star performer -2018.
  • Won Sales Topper Award for JFM Contest.

Education

Bachelors of Engineering - Electrical, Electronics And Communications Engineering

Sai Sudhir Institute of Engineering And Technology
ECIL, Hyderabad
01-2016

Intermediate - Mathematical Sciences

Sarojini Naidu Vanitha Maha Vidhyalaya
Exhibition Grounds, Hyderabad
01-2012

SSC -

Stanley Girls High School
Abids, Hyderabad
01-2010

Skills

  • MS Office
  • Technical support
  • Ticketing systems
  • Customer service
  • Knowledge base maintenance
  • Effective communication
  • Time management
  • Desktop troubleshooting
  • Excel

Personal Assets

  • Ability to rapidly build relationship and set up trust.
  • Confident and Determined.
  • Ability to cope up with different situations.
  • Willingness to Learn.

Languages

  • Hindi
  • English
  • Telugu

Hobbies and Interests

  • Listening to music
  • Creative arts
  • Cooking

Disclaimer

I hereby declare that the statements made above are true to the best of my knowledge and belief.

Participations And Achievements

  • Best Employee for Calendar Quarter - 2018
  • Awarded a Star performer - 2018
  • Won Sales Topper Award for JFM Contest

Personal Information

  • Husband's Name : Rajput Jagdish Singh
  • Father's Name: Thakur Gopi Singh
  • Date of Birth: 12/22/94
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Languages Known

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

System Administrator

Tata Consultancy Services Limited
09.2022 - Current

Contact Center Associate

Webhelp India Private Limited
02.2020 - 09.2022

Credit Cards Advisor

Concentrix Daksh services India private limited
02.2017 - 11.2019

Bachelors of Engineering - Electrical, Electronics And Communications Engineering

Sai Sudhir Institute of Engineering And Technology

Intermediate - Mathematical Sciences

Sarojini Naidu Vanitha Maha Vidhyalaya

SSC -

Stanley Girls High School

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Thakur Shrey Singh