Summary
Overview
Work History
Education
Skills
Interests
Quote
Timeline
Receptionist
Smrity

Smrity

Product Manager
Chandigarh

Summary

Dynamic and results-driven Product Manager with a proven track record of elevating customer success and driving product innovation. With over three years of experience, I have successfully launched multiple products, leading to a 20% increase in positive customer reviews on G2. My dual role at Xorosoft Inc. allowed me to seamlessly blend product management with customer success, enhancing customer retention by 25% and boosting team efficiency by 15%. Known for my ability to juggle multiple responsibilities, I excel at managing cross-functional teams, spearheading technical support initiatives, and fostering strong client relationships. Ready to bring my energetic approach and innovative mindset to drive the next level of success as your Product Manager.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Product and Customer Success Manager

Xorosoft Inc.
11.2023 - Current
  • Managed dual roles of Product Manager and Customer Success, effectively balancing product development and customer satisfaction.
  • Led cross-functional teams to develop and launch new products, ensuring alignment with market needs and business goals.
  • Developed and executed product strategies, roadmaps, and feature prioritization based on customer feedback and market analysis.
  • Implemented customer success strategies to increase customer retention and satisfaction.
  • Conducted regular customer feedback sessions to gather insights and drive continuous product improvement.
  • Enhanced customer satisfaction, reflected by a 20% increase in positive G2 reviews.

Customer Success Lead

Xorosoft Inc.
06.2022 - 11.2023
  • Directed onboarding processes for new customers, ensuring a smooth transition and setup experience.
  • Enhanced customer engagement through targeted communication and personalized support strategies.
  • Analyzed customer usage patterns and provided actionable insights to the product development team to enhance product features.
  • Developed and maintained strong relationships with key customers, acting as their primary point of contact for any issues or feedback.
  • Created and managed customer success metrics to monitor and improve overall customer satisfaction and retention rates.
  • Collected over 20 positive G2 reviews, significantly boosting the company’s online reputation.
  • Coordinated team activities, including managing leaves, organizing one-on-one discussions, assigning tasks, and providing guidance.
  • Trained new recruits and managed team morale, contributing to a 15% increase in team efficiency.
  • Scheduled client meetings, handled escalated issues, and provided solutions, resulting in a 25% improvement in client satisfaction scores.
  • Actively engaged with clients to upsell or cross-sell products/services, achieving a 10% increase in sales.

Technical Support Executive

Xorosoft
10.2020 - 06.2022
  • Provided technical support to customers, resolving issues promptly and effectively.
  • Collaborated with product teams to identify and resolve recurring technical issues, enhancing product stability and performance.
  • Conducted training sessions and created support documentation to assist customers in using the product effectively.
  • Implemented feedback loops to ensure continuous improvement in technical support processes.
  • Managed customer tickets and development tickets, ensuring timely resolution and client satisfaction.

Educator & Coach

Divine IAS Academy
Chandigarh, UT Chandigarh
06.2019 - 03.2020
  • Designed and delivered a comprehensive curriculum focused on economics, current affairs, and IAS exam-related topics, customized to meet diverse student needs.
  • Introduced and implemented modern teaching methods, including interactive presentations, to enhance student engagement.
  • Led performance data to continuously improve teaching methods and course materials, ensuring better educational outcomes.
  • Embraced continuous improvement by staying updated with educational trends and adapting teaching strategies accordingly.

Educator & Coach

Oasis Hub Institute
Mohali, Punjab
06.2016 - 03.2020
  • Prepared students for banking exams including general studies, mathematics, and reasoning.
  • Utilized interactive presentations and conducted online classes via Zoom during the COVID-19 pandemic to ensure uninterrupted learning.
  • Successfully increased student enrollment and retention rates through engaging course materials and fostering a supportive learning environment.
  • Regularly collected and acted on student feedback to enhance teaching methods and course content, ensuring continuous improvement.
  • Led workshops and seminars to prepare students for exams, providing hands-on learning experiences and expert guidance.
  • Analyzed student performance data to identify areas for improvement in teaching strategies and curriculum design.
  • Worked closely with fellow educators to enhance the overall educational experience for students.

Education

Master of Arts in Economics - Microeconomics, Macroeconomics, Econometrics, Business Economics, International Trade

Panjab University
07.2014 - 06.2016

Bachelor of Science in Economics - Majors: Computer Science, Mathematics, Economics

Guru Nanak Dev University
07.2011 - 06.2014

Skills

Product Strategy

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Interests

Technology and Innovation

Entrepreneurship

Reading

Travel

Fitness and Sports

Painting and Drawing

Poetry

Quote

"Customers don't measure you on how hard you tried. They measure you on what you deliver."
Steve Jobs

Timeline

Product and Customer Success Manager

Xorosoft Inc.
11.2023 - Current

Customer Success Lead

Xorosoft Inc.
06.2022 - 11.2023

Technical Support Executive

Xorosoft
10.2020 - 06.2022

Educator & Coach

Divine IAS Academy
06.2019 - 03.2020

Educator & Coach

Oasis Hub Institute
06.2016 - 03.2020

Master of Arts in Economics - Microeconomics, Macroeconomics, Econometrics, Business Economics, International Trade

Panjab University
07.2014 - 06.2016

Bachelor of Science in Economics - Majors: Computer Science, Mathematics, Economics

Guru Nanak Dev University
07.2011 - 06.2014
Smrity Product Manager