Thales Martinelli

• Follow safe work practices, food safety regulations, and corporate guidelines.
• Resolve customer complaints in a positive and respectful manner
• Focus on meeting corporate goals and numbers for sales
• Opening/closing shifts. Performed cash handling activities and secured nightly bank deposits.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Provide and maintain excellent customer service
• Hire staff as needed

• Create floorplan for server shifts
• Responded to customer requests for products, services, and company information.
• Lead and oversee server team
• Promptly and respectfully responded to customer calls, requests, and complaints
• Collaborated with staff members to enhance customer service experience and exceed team goals

Butchers, skewers, grills, and serves a variety of cuts to customers

Greets customers

Take drink and food orders

Provide excellent five-star experience

Completes opening and closing duties

Focus on upselling