Summary
Overview
Work History
Education
Skills
Timeline
Generic
Thales Martinelli

Thales Martinelli

Brownsburg,IN

Summary

I have proven leadership at Fogo De Chão, excelling in complaint resolution and team collaboration. Skilled in scheduling, inventory management and most focused on enhancing customer experiences. Multilingual in English, Spanish, and Portuguese and I strive to maintain a positive environment that promotes teamwork and respect. In my 17 years with Fogo de Chao, I have had the honor of working every position and learn all the skills to be able today to run a restaurant.

Overview

2026
2026
years of professional experience

Work History

FOH Manager

Fogo De Chao
03.2025 - Current
  • Follow safe work practices, food safety regulations, and corporate guidelines.
  • Resolve customer complaints in a positive and respectful manner
  • Focus on meeting corporate goals and numbers for sales
  • Opening/closing shifts. Performed cash handling activities and secured nightly bank deposits.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Provide and maintain excellent customer service
  • Hire staff as needed

Customer Service Representative

Fogo De Chao
06.2019 - 03.2025
  • Create floorplan for server shifts
  • Responded to customer requests for products, services, and company information.
  • Lead and oversee server team
  • Promptly and respectfully responded to customer calls, requests, and complaints
  • Collaborated with staff members to enhance customer service experience and exceed team goals

Churrasqueiro Chef/Server

Fogo De Chão
2008 - 2019

Butchers, skewers, grills, and serves a variety of cuts to customers

Greets customers

Take drink and food orders

Provide excellent five-star experience

Completes opening and closing duties

Focus on upselling


Education

Some College (No Degree) -

Universidade Luterana Do Brazil
Canoas, RS - Brazil

Skills

  • Complaint resolution
  • Strong leadership and problem-solving skills
  • Scheduling
  • Shipping and receiving/maintaining inventory
  • Quick decision making
  • Attention to detail
  • Trilingual: English, Spanish, Portuguese

Timeline

FOH Manager

Fogo De Chao
03.2025 - Current

Customer Service Representative

Fogo De Chao
06.2019 - 03.2025

Churrasqueiro Chef/Server

Fogo De Chão
2008 - 2019

Some College (No Degree) -

Universidade Luterana Do Brazil
Thales Martinelli