Thamanpreet Singh
Summary
Dynamic and solution-oriented Customer Service Representative with over five years of experience in customer support and service operations. Recognized for consistently delivering exceptional customer experiences through effective communication, adept conflict resolution, and strong time-management skills. A dedicated team player focused on maintaining high satisfaction levels, fostering customer loyalty, and driving continuous service improvement. Committed to enhancing the overall customer journey while contributing to organizational success.
Experienced with customer relationship management, providing exceptional service and support. Utilizes effective communication and problem-solving skills to address and resolve client issues. Track record of building and maintaining strong client relationships, ensuring high levels of satisfaction.
Overview
8
8
years of professional experience
1
1
Language
Work History
Sr. Representative
Concentrix
06.2024 - 05.2025
- Resolved issues through careful research and follow-up with customers.
- Strengthened client relationships through excellent communication skills and consistent followup.
- I have a good knowledge of tools like Core, Mz Support, and GBI Portal.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Achieved successful resolution of escalated issues during periods of high call volume.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Senior Associate
Concentrix
03.2022 - 07.2023
- Resolve customer issues through chat support with a high degree of accuracy and professionalism.
- Maintain efficient response times to ensure timely and effective resolutions.
- Provide clear, concise, and actionable solutions to enhance overall user satisfaction.
- Collect, analyze, and interpret customer feedback to support continuous improvement in service quality.
- Identify and recommend enhancements to support processes, tools, and systems.
- Stay updated with the latest technological trends and consistently enhance technical proficiency.
- Adhere to Service Level Agreements (SLAs) while ensuring full compliance with company policies and standard procedures.
Guest Relation Associate
PVR Cinemas Pvt Ltd
10.2017 - 03.2021
- Delivered a welcoming, friendly, and engaging environment for all guests.
- Collaborated effectively with box office staff, concession teams, ushers, and management to ensure smooth operations.
- Responded promptly to guest inquiries and concerns to maintain an excellent customer experience.
- Demonstrated basic proficiency in handling projection and sound equipment as needed.
- Resolved guest complaints—including seating issues and technical concerns—in a calm, professional, and solution-oriented manner.
- Ensured guest safety and security by monitoring theatre premises and proactively addressing potential risks or concerns.
Education
CBSE board (10+2) -
Lawrence Public Sr. Secondary School
01.2016
CBSE (High School) - undefined
Lawrence Public Senior Secondary School
01.2014
Skills
Excellent communication Skills
Hobbies
Console gaming, cooking and football
Timeline
Sr. Representative
Concentrix
06.2024 - 05.2025
Senior Associate
Concentrix
03.2022 - 07.2023
Guest Relation Associate
PVR Cinemas Pvt Ltd
10.2017 - 03.2021
CBSE (High School) - undefined
Lawrence Public Senior Secondary School
CBSE board (10+2) -
Lawrence Public Sr. Secondary School