Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Thambi Raj J

Thambi Raj J

Bangalore

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

22
22
years of professional experience
20
20
years of post-secondary education

Work History

Office Management And Liaison Manager (O&G)

Al Rashed Holdings
Kuwait
11.2009 - 01.2024
  • Organized office operations and procedures, including filing systems, record keeping, data entry, mail distribution and other clerical services.
  • Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
  • Created monthly reports summarizing department activities for senior management review.
  • Supervised daily operations of the administrative team to ensure timely completion of tasks.
  • Maintained an accurate database of company documents such as contracts, invoices, vendor agreements .
  • Coordinated meetings with internal teams or external clients by scheduling dates, reserving venues and organizing catering services if necessary.
  • Provided support during negotiations to ensure that all parties involved understood their roles and responsibilities.
  • Drafted correspondence on behalf of the organization in response to inquiries from external stakeholders.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Site Office Administrator (O&E)

Al Rashed Holdings
Kuwait
01.2002 - 11.2009
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Maintained customer confidence and protected operations by keeping information confidential.
  • Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
  • Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
  • Controlled access to restricted areas within the office building through issuing visitor badges.
  • Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Filtered emails based on importance and escalated issues to leadership.
  • Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Proposed or approved modifications to project plans.

Education

Bachelor in Applied Commerce - Business Administration And Management

Indian Virtual University
Bengaluru, Karnataka, India
05-2005

HSC - Higher Secondary Certificate - Science Education

Government HSS School, Bhoothapandy
Tamilnadu, India
03-1987

SSLC - Secondary School Certificate - General Studies

Government High School, Meenakshipuram
Nagercoil, Tamilnadu, India
03-1984

No Degree - Diploma in Microsoft Windows And DOS Operation

Rin_Compu Education Center
Kuwait
03.2001 - 08.2021

Skills

  • Meeting facilitation
  • Mail Routing
  • Proposal Writing
  • Cultural Awareness
  • Report Generation
  • Verbal and written communication
  • High-pressure environments
  • Technical knowledge
  • Policies and procedures implementation
  • Incidents management
  • Interpersonal abilities
  • Issue Resolution
  • Proficient in Microsoft Packages
  • Team Collaboration
  • Reporting
  • Project Management
  • Telephone reception
  • Travel Coordination
  • Customer Engagement
  • Staff Management
  • Business Administration
  • Spreadsheet development
  • Salesforce Management
  • Customer Relationship Management (CRM)
  • Schedule and calendar management
  • Office Administration
  • Scanning and copying
  • File Organization
  • Billing and coding
  • Inventory Management
  • Communication improvements
  • Recordkeeping

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Malayalam
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Arabic
Elementary (A2)
A2
Urdu
Elementary (A2)
A2

References

References available upon request.

Timeline

Office Management And Liaison Manager (O&G)

Al Rashed Holdings
11.2009 - 01.2024

Site Office Administrator (O&E)

Al Rashed Holdings
01.2002 - 11.2009

No Degree - Diploma in Microsoft Windows And DOS Operation

Rin_Compu Education Center
03.2001 - 08.2021

Bachelor in Applied Commerce - Business Administration And Management

Indian Virtual University

HSC - Higher Secondary Certificate - Science Education

Government HSS School, Bhoothapandy

SSLC - Secondary School Certificate - General Studies

Government High School, Meenakshipuram

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Thambi Raj J