Thamiz Selvan
Assistant Manager - Operations Support
Chennai,TN
Summary
Dedicated Banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager - Operations
Citicorp Services Pvt Ltd
Chennai, Tamil Nadu
2015.07 - Current
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Evaluated current operational strategies and recommend improvements.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Senior Process Associate
RBS Business Services
Chennai, Tamil Nadu
2012.02 - 2015.07
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Participated in special projects to increase productivity and make meaningful impact on company and mission.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Determined and recommended methods to implement improvement opportunities.
Education
Bachelor Of Commerce - Commerce
2008.06 - 2011.05
Skills
Team Building
Project Management
Training and mentoring
Delegation
Employee reviews
Coaching and mentoring
Employee scheduling
Staff training/development
Recruitment
Relationship building
Timeline
Assistant Manager - Operations - Citicorp Services Pvt Ltd
2015.07 - Current
Senior Process Associate - RBS Business Services
2012.02 - 2015.07
Jaya College of Arts And Science - Bachelor Of Commerce, Commerce
2008.06 - 2011.05