Thamiz Selvan

Assistant Manager - Operations Support

Chennai,TN

Summary

Dedicated Banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

years of professional experience

years of post-secondary education

Work History

Assistant Manager - Operations

Citicorp Services Pvt Ltd

Chennai, Tamil Nadu

07.2015 - Current

Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
Evaluated current operational strategies and recommend improvements.
Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
Supervised operations team to support operational excellence and excellent customer service.
Developed and maintain operational guidelines for staff.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Senior Process Associate

RBS Business Services

Chennai, Tamil Nadu

02.2012 - 07.2015

Met month-end reporting objectives and deadlines.
Identified modifications to processes and procedures that would promote better efficiency.
Participated in special projects to increase productivity and make meaningful impact on company and mission.
Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Identified and resolved process issues to drive optimal workflow and business growth.
Determined and recommended methods to implement improvement opportunities.

Education

Bachelor Of Commerce - Commerce

Jaya College of Arts And Science , Thiruninravur

06.2008 - 05.2011

Skills

Team Building

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Timeline

Assistant Manager - Operations - Citicorp Services Pvt Ltd

07.2015 - Current

Senior Process Associate - RBS Business Services