Singing
Thamizh Sakthivel S
Project Manager
Chennai
Summary
Experience in completing projects within the scheduled time, budget & quality metrics, as per project management Framework & best practice guidelines to achieve a reputed Leadership position with an organization of high values.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Associate Project Manager
HCL Technologies
11.2021 - Current
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Partnered with project team members to identify and quickly address problems.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Documented project progress to fulfill project requirements and establish traceability.
- Identified and resolved risks to minimize project disruption.
- Monitored and tracked project metrics and collected data to share with project members.
- Generated weekly and monthly status reports for helpful progress tracking.
- Developed and maintained project documentation for reliable records.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Updated customers and senior leaders on progress and roadblocks.
Senior Executive Project Management Office - Network
Tata Communications and Transformation Services Limited
03.2019 - 11.2021
- Driving the entire Project management "Errors Report", With the Corrective and the Preventive Actions (will be updated in the Lessons learnt Document) to monitor the quality of the Process with respect to the defined Project Management guidelines
- Ensuring Service Level Agreement (SLA) adherence, established a 24X7 Level 3 Support handover mechanism, mandatory escalation metric and delivery support to the clients
- Providing overall leadership to the entire project team including managing deliverables of other functional team leaders
- Managing large and complex projects or multiple components of a large project involving more than one company’s product
- Engaging key stakeholders within and outside the organization, the Delivery Team and Scrum Master to build an exceptional product; communicating effectively with both the Delivery Team and key stakeholders to provide the right product to the end user
- Defining service standards on PMP proven guidelines that serve as benchmark for excellent delivery of the Project on Time and without any cost over-runs
- Leveraging on broad knowledge of contractual SLAs to ensure service delivery as per client expectations; setting quality standards for all operational areas
- Monitoring SLAs, ensuring timely closure of priority Issues, resolving escalations, identifying & migrating Critical systems to upgraded versions to maximize efficiency as per Capacity planning & analysis
- Performing trend analysis & providing effective suggestion & guidance to avoid recurrence of the issues
- Ensuring compliance with OLAs and UCs agreed with service providers
- Developing & executing overall project management and change management strategies around complex client business initiatives by utilizing proven methodologies and techniques as per the PMP Standards
- Conducting organizational needs assessments, stakeholder analysis, document business processes and systems, and facilitating transformation from "current state" to "desired state"
- Tracking project metrics; performing daily/ weekly/ monthly reporting
- Maintaining the Stakeholder Register, Change Log and other Project Related Documentation and taking overall Ownership of the Project.
IT Service Delivery - Senior
DXC Technology
09.2016 - 03.2019
- Managing the SFID database, in generating the SFID’s from salesforce.com
- Working with deals under deal governance system coordinating with Account executives, client’s solution architects and account leads for big Projects generating more revenues for company
- Driving the entire service request management requests “CAPA Errors Report”, as per the defined process guidelines
- Engaging with key stakeholders within and outside the organization, the Delivery Team and Scrum Master to build an exceptional product
- Leveraging on broad knowledge of contractual SLAs to ensure service delivery as per client expectations; setting quality standards for all operational areas
- Conducting organizational needs assessments, stakeholder analysis, document business processes and systems, and facilitating transformation from "current state" to "desired state”
- Ensuring closure of all incidents as per Incident Management practices; conducting RCA of all incidents and preparing RCAs
- Tracking project metrics; performing daily/ weekly/ monthly reporting.
Technical Support Officer - Senior
HCL Technologies
09.2014 - 09.2016
- Provided solutions to help & resolve customer’s internet connections issues
- Worked on CRM One-view Tool & Resolve Tool
- Identified the Telecom Line for fluctuations and ensured issue resolution
- Troubleshot the ISP issues.
Technical Support Officer-Antivirus
Sutherland Global Services
10.2013 - 09.2014
- Hands on experience in Remote Assistance Tool GTA & Merlin Tool
- Provided solutions and assisted the customers to resolved McAfee Antivirus issues.
Education
Bachelor of Science - Hotel Management
University of Madras
Chennai 07.2010 - 06.2013
Skills
Resource Managementundefined
Certification
Project Management Professional (PMP)
Accomplishments
- Awarded twice with the Best Performer Award on the quarterly recognitions and once recognized as the best performer of the team in HPE and DXC Technologies and in Tata Communications , I was recognized as the best Innovator of the team in a quarterly Recognitions and had been rewarded the monthly performer cash reward twice.
- Salesforce ID: Managing the SFID database, in generating the SFID’s from salesforce.com, and working with deals under deal governance system in coordination with Account executives, client’s solution architects and account leads for projects with large magnitude, generating additional revenues for company
- Error Monitor: Drove the entire service request management requests “CAPA Errors Report”, to monitor the quality of the Request Processed as per the defined Project Management guidelines
Personal Information
- Passport Number: Yes
- Date of Birth: 04/08/93
Interests
Dancing
Historic Exploration
Architectural Exploration
Timeline
Associate Project Manager
HCL Technologies
11.2021 - Current
Senior Executive Project Management Office - Network
Tata Communications and Transformation Services Limited
03.2019 - 11.2021
IT Service Delivery - Senior
DXC Technology
09.2016 - 03.2019
Technical Support Officer - Senior
HCL Technologies
09.2014 - 09.2016
Technical Support Officer-Antivirus
Sutherland Global Services
10.2013 - 09.2014
Bachelor of Science - Hotel Management
University of Madras
07.2010 - 06.2013
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