Thamizharasan R
Customer Experience/Product Audit Manager
Chennai
Summary
Diligent Quality Manager with 18 years of experience making sure products and services meet internal and external standards. Skilled in market research, project management and statistical analysis. Organized and analytical with excellent written and verbal communication skills. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Quality Management professional with successful career delivering efficiency and standardization, and maintaining all ISO and QS 9000 and Six Sigma Quality Systems.Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Customer Product Audit - India Asia Pasific
Stellantis
4 2023 - Current
- Performing Stellantis Customer Audit from all the IAP region plants Performing Assessment and Providing certification for the Plant Quality .
- Established Vehicle GD &T Referential Standard(Gap & Flush) for India Asia Pacific Region
- Vehicle Gap & Flush Deviation approval and Convergence Activity initiation
- Road book Preparation(Standard operation work sheet) Project Vehicles & Serial Life Vehicles.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Established and tracked quality department goals and objectives.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Determined quality department standards, practices, and procedures.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Reported production malfunctions to managers and production supervisors.
- Implemented new quality assurance and customer service standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Assistant Manager- Vehicle Quality Assurance
Renault Nissan Automotive India Private Limited
Chennai, TAMIL NADU
07.2009 - 03.2023
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Improved quality processes for increased efficiency and effectiveness.
- Developed and deployed production control plans and created work instructions and procedures.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Equipped and organized facility to comply with company strategy for online and offline quality controls.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Devised specifications for processes.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Calibrated instruments and scales in production area and quality lab.
- Established and tracked quality department goals and objectives.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Determined quality department standards, practices, and procedures.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Monitored staff organization and suggested improvements to daily functionality.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Reported production malfunctions to managers and production supervisors.
- Recorded, analyzed, and distributed statistical information.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Implemented new quality assurance and customer service standards.
Production Associate
Ford India Private Limited
11.2005 - 07.2009
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Organized work to meet demanding production goals.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted development leads in definition of process flows, relative task priorities and business value measurement parameters.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Adhered to all quality control standards by thoroughly evaluating all printed components.
- Compared project goals and user experiences and recommended revisions to bring entities into alignment.
- Safely operated hand and power tools to complete repetitive tasks.
- Investigated reports of defective, damaged or malfunctioning parts, assemblies, equipment and systems to identify problems and resolutions.
- Inspected and adjusted work performed to meet expectations.
- Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
- Tracked production statuses, coordinated workflow and reported and coordinated schedules.
- Prepared materials for assembly work to keep workflows running smoothly.
Education
Bachelor Of Technology - Electrical, Electronics Engineering Technologies
SRM Institute of Technology
Chennai 06.2012 - 10.2016
Diploma - Electrical, Electronics Engineering Technologies
Elumalai Polytechnic College
Villupuram 06.2000 - 10.2002
Skills
Operational improvements
Accomplishments
- Achieved "Zero" water leak in Nissan Sunny model through 7 QC tools used effectively helping with eliminate Repair Time and Field Issues .
- Ford India /TCF Achieved 0.1 mn INR by introducing Recycled Sockets for Assembly tools for optimization of Non production cost saving activity.
Certification
Certified [Lead Auditor ISO 9001:2008], [TUV NORD]
Timeline
Shainin Red X- Apprenticeship (Problem Solving)
09-2024
Stellantis Customer Auditor (Global Certification)
04-2024
Certified [Lead Auditor ISO 9001:2008], [TUV NORD]
08-2017
Bachelor Of Technology - Electrical, Electronics Engineering Technologies
SRM Institute of Technology
06.2012 - 10.2016
[Vehicle Electrical Analyst], [Renault Nissan]
03-2012
Assistant Manager- Vehicle Quality Assurance
Renault Nissan Automotive India Private Limited
07.2009 - 03.2023
[Lean Manufacturing] Training , MSME Cgennai
02-2006
Production Associate
Ford India Private Limited
11.2005 - 07.2009
Diploma - Electrical, Electronics Engineering Technologies
Elumalai Polytechnic College
06.2000 - 10.2002
Customer Product Audit - India Asia Pasific
Stellantis
4 2023 - Current
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