Thamizh N Selvan
Chennai
Summary
A professional Product & Project Manager with over 9 years of rich, qualitative experience driving cross-functional team delivery, product ownership, and strategic scale in multi-technology environments. Proven track record of directly managing and mentoring Business Analyst and Development teams to successfully deliver complex portfolios across RPA, intelligent data extraction, and AI-driven initiatives. A trusted strategic partner who excels at bridging the gap between business needs and technical execution, aligning global client expectations (UK, USA, Australia, India) with high-performing engineering teams within the Insurance, Banking, Finance, Mortgage, and Healthcare domains.
Overview
18
18
years of professional experience
Work History
Freelance Automation Business Analyst
Ineffables , Pams etc
Chennai
10.2024 - Current
- Leading general management & operation of my spouse vegetable trading business.
Product & Project Manager
Sutherland Global Services
Chennai
05.2015 - 06.2024
- Directed cross-functional teams to align business requirements with strategic objectives, improving project delivery efficiency and stakeholder satisfaction.
- Analyzed complex data sets to identify process bottlenecks, enabling targeted improvements that increased operational throughput.
- Established clear documentation standards to ensure consistent communication and reduce misunderstandings across business and technical teams.
- Collaborated with product owners to prioritize features, enhancing customer experience through timely delivery of high-impact solutions.
- Optimized reporting frameworks to provide actionable insights, supporting informed decision-making and elevating organizational performance.
- Led requirements gathering and process optimization initiatives to enhance operational efficiency, resulting in a 15% reduction in project delivery time at Sutherland Global Services.
Underwriter, Loan Analyst, Loan coordinator
Zenta Knowledge Services Pvt Ltd
Chennai
05.2012 - 07.2014
- Evaluated loan applications to verify eligibility and compliance, ensuring accuracy and adherence to regulatory standards.
- Analyzed financial documents and credit reports to assess borrower risk and support informed lending decisions.
- Coordinated communication between loan officers, underwriters, and clients to streamline the loan approval process.
- Implemented quality control checks to maintain data integrity and reduce errors throughout loan documentation.
- Facilitated timely resolution of discrepancies and missing information to accelerate loan processing and improve client satisfaction.
- (Accenture acquired Zenta from 2012)
Cashier/ Floor supervisor
Pandora Entertainment Pvt. Ltd
07.2008 - 04.2010
- Processed customer transactions efficiently to maintain accurate cash handling and minimize wait times at the checkout counter.
- Directed floor staff to ensure adherence to safety protocols and optimize store layout for improved customer navigation.
- Resolved customer inquiries and complaints promptly to enhance overall satisfaction and reinforce positive shopping experiences.
- Coordinated team schedules and task assignments to maximize workforce productivity and maintain consistent floor coverage.
- Monitored inventory levels on the sales floor to prevent stock shortages and maintain product availability for customers.
- (Non BPO)
Education
Bachelor of Commerce - Computer Application
05-2009
Higher Secondary Commerce - Computer science
03-2006
SSLC -
03-2004
Skills
- Agile
- Scrum
- Waterfall
- SDLC
- Process Mapping
- Robotic Process Automation (RPA)
- Intelligent Document Processing (IDP)
- AI/ML Integration Frameworks
- Insurance
- Banking & Financial Services (BFSI)
- Mortgage Processing
- Healthcare Systems
Custom
Agile, Scrum, Waterfall, SDLC, Process Mapping (As-Is / To-Be), Robotic Process Automation (RPA), Intelligent Document Processing (IDP), AI/ML Integration Frameworks, Insurance, Banking & Financial Services (BFSI), Mortgage Processing, Healthcare Systems
Timeline
Freelance Automation Business Analyst
Ineffables , Pams etc
10.2024 - Current
Product & Project Manager
Sutherland Global Services
05.2015 - 06.2024
Underwriter, Loan Analyst, Loan coordinator
Zenta Knowledge Services Pvt Ltd
05.2012 - 07.2014
Cashier/ Floor supervisor
Pandora Entertainment Pvt. Ltd
07.2008 - 04.2010