Thamodaran PR
Network Security Analyst
Bengaluru,KA
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Network Security Analyst
CGI
Bengaluru, Karnataka
02.2022 - Current
- Coordinated with third-party security information and event management (SIEM) providers to maintain protections and predict threats.
- Developed and maintained company-wide endpoint security solutions.
- Authored security and vulnerability reports, detailing logged incursions and suggesting remediation efforts.
- Created standardized incident response program to outline immediate and consistent remediation of security breaches.
- Analyzed network traffic patterns to detect suspicious activities and thwart potential attacks in realtime.
- Monitored emerging threats and updated defensive strategies accordingly, maintaining a proactive security posture.
- Optimized firewall configurations to minimize unauthorized access and maintain system integrity.
Remote Technical Assistance
CGI
Bengaluru, Karnataka
01.2021 - 02.2022
- Supported clients with remote technical assistance, guiding them through basic troubleshooting steps to resolve minor issues quickly.
- Supported end-users by providing remote technical assistance when needed.
- Provided remote technical assistance as necessary when on-site visits were not feasible or required additional resources for resolution.
- Provided technical assistance with service operations and connected participants to external resources.
- Trained
- Improved customer satisfaction by providing timely and professional assistance with technical inquiries.
- Ensured timely resolution of technical issues by providing responsive remote support as well as onsite assistance when necessary.
- Provided technical troubleshooting assistance to customers experiencing difficulties with online platforms or devices.
- Troubleshot technical issues remotely, reducing the need for in-person visits and enabling faster resolution times.
Associate Systems Engineer
CGI
Bengaluru
05.2019 - 01.2021
- Experienced in Windows Installations, Desktop, OS Deployments for Windows workstations and Servers. Architect, build, and troubleshoot Windows 2008, 2012, & 2016 and 2020 systems for production.
- Experience in Testing, Deploying and Troubleshooting Windows Installer(.MSI) Package installation.
- Proficient Knowledge on Windows Registry, Windows File System, Active Directory Services & GPO (Group Policy).
- Troubleshoot Windows RDP environment for internal division employees to access production systems and applications Recommend and system improvements to ensure redundancy, high availability, and hands on experience on resolving issues related to MS Office tools. Project & VISIO.
- Windows System User creations and Permission related Issues.
- Troubleshooting SCCM Environment. Worked with BitLocker setup, VM Ware, Hyper-V Imaging.
- Solving different Software application used on Windows OS. Experience in installing and configuring Microsoft Windows solutions Familiarity with I/O technologies such as Networking (Ethernet), Storage (SATA), from both a hardware and OS/driver.
- Basic understanding in TCP/IP, FTP and SMTP.
Project Engineer
Samruddhi Renewable Solutions
Bengaluru
04.2018 - 04.2019
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Determined and scheduled priorities as required to progress engineering work.
- Provided technical direction of system development methodologies to improve technical performance.
- Maintained records for each project and engineering discipline.
Technical Support Engineer
Zarantech LLC
Bengaluru
10.2016 - 05.2017
- Installed software, modified and repaired hardware and resolved Networking issues.
- Provided base level IT support to non-technical personnel within the business.
- Managed call flow and responded to technical support needs of customers.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Resolved customer issues in a clear and courteous manner.
- Resolved problems with malfunctioning products. (Goto Webinar, Google Apps, Windows operating system)
System Administrator
Zealeers Technologies
Bengaluru
10.2015 - 09.2016
- Oversaw the daily performance of computer systems. Ensured proper installation of Network cables, operating systems, and software
- . Referred major hardware and software problems and defective products to vendors.
- Trained users in the proper use of hardware or software. Escalated unresolved issues to appropriate level.
- Executed software and hardware upgrades as needed or scheduled, including emergency roll-outs.
- Provided after-hours support for applications and project efforts when needed. Ensured proper release and maintenance of all systems
Education
Bachelor of Science - Computer Applications
Sri Bhagawan Mahaveer Jain First Grade College
Kolar Gold Fields 06.2012 - 05.2015
11th And 12th - PCME
Sri Bhagawan Mahaveer Jain First Grade College
Kolar Gold Fields 06.2008 - 06.2012
High School Diploma -
BEML Composite Junior College
Kolar Gold Fields 06.2007 - 05.2008
Skills
Windows OS - 11,10,7,XP,Server 2012,2016 and 2020), Chrome OS and Linux
undefinedAdditional Information
- Work under stressful conditions created by time limits.
- Unreasonable customer expectations.
- React calmly to Client complaints which may be presented by hostile actions.
- Demonstrate empathy and concern for client's position and needs.
Hobbies
PC Gamer
Aquascaping
Cooking
Timeline
Network Security Analyst
CGI
02.2022 - Current
Remote Technical Assistance
CGI
01.2021 - 02.2022
Associate Systems Engineer
CGI
05.2019 - 01.2021
Project Engineer
Samruddhi Renewable Solutions
04.2018 - 04.2019
Technical Support Engineer
Zarantech LLC
10.2016 - 05.2017
System Administrator
Zealeers Technologies
10.2015 - 09.2016
Bachelor of Science - Computer Applications
Sri Bhagawan Mahaveer Jain First Grade College
06.2012 - 05.2015
11th And 12th - PCME
Sri Bhagawan Mahaveer Jain First Grade College
06.2008 - 06.2012
High School Diploma -
BEML Composite Junior College
06.2007 - 05.2008
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