Thandapani R

• Communicated with customers and vendors positively with particular attention to problem resolution.
• Executed business plans to further strengthen and maximize territory sales and profits.
• Anticipated financial impact from operational issues and worked with leadership to develop solutions.
• Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Led cross-functional teams to complete projects ahead of deadlines, ensuring high-quality outcomes.
• Improved project delivery times, setting clear milestones and regularly monitoring progress against objectives.
• Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
• Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
• Encourage Team people to attend the relevant training course conducted by academy team to enhance their technical skills for their current or future roles.
• Manages the team’s leaves (Planned & Unplanned) in such a way to manage the client’s commitment.· Facilitate clear communication between the team, the Product Owner, and any other stakeholders.
• Sharing team's progress is transparent to all stakeholders. This includes maintaining a visible product backlog and burn-down chart.
• Working on Monthly and quarterly dashboard presentation and shared to leadership.
• Managing Team workload, resource plan, onboarding/off boarding, Leadership Dashboard, One on One with the team.
• Regular connect with PO to prioritize the work items on the Confluence.
• Facilitate the DSU [Daily stand-up meeting] with team to know their progress and ensure team to raise up any challenges during sprint and if any extensive discussion required on any specific item, then we can limit the audience who are must needed for the discussion post our DSU call.
• Agile board updates, Release related reports, working Monthly highlights/accomplishments/Newsletter, Regular connect with PO with estimate update and work load plan, DAG report.
• Facilitate the Daily standup, Sprint Planning [requirement Grooming and planning], sprint review and Sprint retro as per schedule.

· Goal setting done for each team member.

· Assigned the task to the team as per team member bandwidth.

· Effort tracker and Capacity tracker maintaining for team members.

· Handle the Onboard/off board request process to our team.

· Prepared the Maintain the KT document for new joiners.

· Preparation of leadership review presentations / vertical level dashboards.

· To ensure SLA’s adhering to the client’s goals. Continuously met the SLA of 100%.

· To ensure daily volumes managed in order to bring the volume to very minimal on ageing claims.

· To ensure all the process audit work done on time by SME without any delays.

· Maintained Attendance/Cab delay tracker/Application issue tracker.

· Preparation DAG audit review reports/Presentations.

· Daily Team performance (SLA status) share to Client through mail.

· Responsible for conducting one on one at a regular interval to address the grievances of employees.

· Encourage Team people to attend the relevant training course conducted by academy team to enhance their technical skills for their current or future roles.

· Frequently appreciating the team members & awarded with Celebrating points as per the parameters.

· Help the team member to get their login credentials in Citrix and get the Project related share point access.

· Completed successful KT from business people in onshore and successful Go Live from offshore.

· Capacity planning of the production based on the resources available

· Manages the team’s leaves (Planned & Unplanned) in such a way to manage the client’s commitment.

· Responsible to manage team member working hours should be compliant (8 hrs daily)

· Responsible for managing and coordinating with the onshore team to bring the inventory under control.

· TAT claims and Urgency claims picked separately and allocate the team to process in high priority.

· Manages and maintains the required parameters of Control Charts inputs in such a way to result in an appropriate output without any deviations in UCL and LCL

· To ensure that the Control Charts, SLA metrics are correct data updated by the SME and visualized to the management on a daily basis for their periodical review.

· To ensure daily individual production and quality share to the team member by SME and visualize to the management on a weekly basis for their periodical review.

· To ensure all the update/query tracker need to track by SME and send to the team regular basis.

· Allocation (Allocation request, Consolidation, Allocation and Follow up, Compare report, Auto Extension/Increase) and Under/Over assignment validation

· Timesheet reconciliation and SO creation/ Inter Account Resource Movement

· WO/CR Amendments submitted.

· Auditing Health care claims.

· Analysing Trends, monitoring & reporting across processes on matters relating to Quality

· Analyse Quality SLA impact and Provide Process Improvement recommendations

· Analyse scope for Productivity Improvements

· Floor support and guiding rep’s to achieve the goal of the process at needy / complex situations.

· Joined as Team player, in completing the Training manuals.

· Manage, coach and develop junior team members.

· Conducting Training & Test to the team, based on the error report and facility feedback.

• Analyzing US healthcare claims (HCFA/UB) as a Third Party Administrator (TPA) and releasing claims for reimbursement based on Documentation.
• Work involves obtaining claim status and documenting appropriate comments, which will bring the claim to resolution.
• Also took an active role in assisting team members in achieving the team’s, Projects and Organization’s objectives.

· Process the US healthcare claims.

· Entering patient demographic details

· Entering provider details.