Thangadurai Mayakannan
Coimbatore
Summary
Dynamic leader with a proven track record at Hennes & Mauritz India Pvt. Ltd, excelling in staff management and customer engagement. Skilled in retail management and coaching, I've driven team performance and sales growth, ensuring top-notch customer service. Expert in fostering relationships and developing talent, I've significantly contributed to business development and planning.
Overview
10
10
years of professional experience
Work History
Department Manager
Hennes & Mauritz India Pvt. Ltd
Chennai
02.2022 - Current
- Lead and manage a team, ensuring that all tasks are completed efficiently and effectively.
- Developed strategies to improve customer service and increase sales.
- Evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
- Analyse and follow up on Sales & Profit KPI's for your department.
- Ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety.
- Provide input to the Store Manager and Area Teams on allocation and replenishment to secure garment levels according to sales trends and inform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscape.
- Together with your Visual Team, you ensure the implementation of the Commercial Handbook.
- Actively work with a talent pipeline in your department to support the business and store needs.
Sales Advisor
Hennes & Mauritz India Pvt. Ltd
Coimbatore
08.2017 - 02.2022
- Provided customers with information on products and services available.
- Gathered customer feedback to improve sales strategies.
- Flexible and able to adjust to changing circumstances and customer needs, and that you can take initiatives.
- Fostering a positive interaction with colleagues and customers.
- Support customer purchases and returns.
- Develop and maintain client relationships to encourage repeat business.
CRO
Airtel
Coimbatore
03.2016 - 07.2017
- Promoted high customer satisfaction by resolving problems that may rise.
- Strong knowledge and to provide friendly service throughout the day.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Fashion Associate
Louis Philippe Jeans
Coimbatore
09.2015 - 03.2016
- Provide great customer experience across the store.
- Maintain garments to maximise selling opportunities.
- Actively process stock and replenish garments on the sales floor and in the stock room.
- Always having a proactive and helpful approach, fostering collaboration and collective success.
Fashion Associate
Basics
Coimbatore
10.2014 - 09.2015
- To Provide the best customer experience that contributes to the store sales and profit.
- Put customers first, offer assistance, and share your product and fashion knowledge
- Create an environment that is easy for customers to shop through store operations and strong garment care.
- Share knowledge and skills to colleagues, offering help whenever needed to build positive working environment
Education
Bachelor of Science - Computer Science
Karpagam University
Coimbatore06-2014
Skills
- Staff Management
- Cost Planning
- Team Supervision
- Sales Reporting
- Customer Service
- Employee Scheduling
- Performance Management
- Retail
- Coaching and Mentoring
- Product restocking
- Employee Management
- Recruiting and Hiring
- Staff Development
- Relationship building and management
- Training and mentoring
- Sales expertise
- Customer Engagement
- Safety and Security
- Operations Management
- Department leadership
- Loss Prevention
- Retail Management
- Problem-Solving
- Emergency Response
- Order Management
- Operations
- Business development and planning
- Training and Development
- Goals and performance
- Supervisor
Languages
English
First Language
Tamil
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
Department Manager
Hennes & Mauritz India Pvt. Ltd
02.2022 - Current
Sales Advisor
Hennes & Mauritz India Pvt. Ltd
08.2017 - 02.2022
CRO
Airtel
03.2016 - 07.2017
Fashion Associate
Louis Philippe Jeans
09.2015 - 03.2016
Fashion Associate
Basics
10.2014 - 09.2015
Bachelor of Science - Computer Science
Karpagam University
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