THANGALLAPALLI SRIKANTH
HANAMKONDA
Summary
Resourceful, innovative, and flexible professional seeking a challenging position to effectively contribute skills and abilities for professional growth opportunities. Strives to make a meaningful impact in the workplace.
Overview
4
4
year of professional experience
3
3
Languages
Work History
FAULT REPAIR
ACT FIBER INTERNET
11.2022 - 01.2024
- Spliced, routed, maintained and repaired Copper and Fiber telecommunications cables
- Established a safe work environment within company procedure
- Contacted new and existing customers to discuss product need and provided suggestions on how to enhance services
- Assume overall responsibility for ensuring 99.99% Customer Uptime
- Responsible for BONU’s and BONT’s (Switches) in the network are maintained as per norms
- Provide timely support for connectivity for all the cross functional teams
- Maintain the network database and submit the required report to the reporting manager on regular intervals
- Attend customer complaints on field and give quality resolution within the TAT
- Responsible for providing timely resolution of technical complaints through analysis/ trouble shooting
- Monitor NMS through SMS/ mails and take appropriate action based on the events
- Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
- Avoid Churn of customers through better service within the SLA or Commitment
- Responsible for process adherence
- Provide structured feedback to management to provide permanent solutions to improve service level
JIO FIBER ENGINEER (FTTH)
Reliance Industries Pvt Ltd
1 2019 - 1 2022
- Configuration of jio fiber solutions and ensuring best customer experience
- Acquire and onboarding new customers
- Handling customer queries to building strategies for improving the overall customer experience
- Resolving issues and troubleshooting technical errors raised by the customers
- The primary job is to address the customer issues and resolve them in timely and efficient manner
- Tracking customer service KPIS and metrics like C-SAT scores (to track the customer satisfaction)
- Collecting and analyzing customer feedback
- Resolving customer issues through mails, phone calls, chats
Education
DIPLOMA -
VEMUGANTI MANOHARRAO POLYTECHNIC ENGINEER COLLEGE
SSC - undefined
BHARATHIYA VIDYA MANDIR HIGH SCHOOL
Skills
Project Management
Disclaimer
I do hereby declare that all the information provided above is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 06/14/95
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Timeline
FAULT REPAIR
ACT FIBER INTERNET
11.2022 - 01.2024
JIO FIBER ENGINEER (FTTH)
Reliance Industries Pvt Ltd
1 2019 - 1 2022
DIPLOMA -
VEMUGANTI MANOHARRAO POLYTECHNIC ENGINEER COLLEGE
SSC - undefined
BHARATHIYA VIDYA MANDIR HIGH SCHOOL
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