Summary
Overview
Work History
Education
Timeline
Languages
Hi, I’m

THANGKHANLAL MATE

Experience
Bangalore
THANGKHANLAL MATE

Summary

A responsible and orderly individual with a consistent focus on maintaining a high level of professionalism. Possessing a keen eye for detail and a strong sense of organization, I excel at efficiently managing tasks. Committed to delivering exceptional results, I take pride in my ability to prioritize and meet deadlines. My dedication to excellence, combined with a strong work ethic, positions me as a valuable asset to any team or organization.

Overview

2
years of professional experience
3
years of post-secondary education
3
Languages

Work History

Aegis Customer Support Services Pvt Ltd, (Startek)

Customer Service Representative
07.2023 - 03.2025

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

GOVERNMENT POLYTECHNIC MANIPUR
Manipur

DIPLOMA from Electrical Engineering
01.2018 - 04.2019

ST. GEORGE HIGH SCHOOL
MOREH, Manipur

10TH STANDARD
01.2015 - 04.2016

Timeline

Customer Service Representative

Aegis Customer Support Services Pvt Ltd, (Startek)
07.2023 - 03.2025

GOVERNMENT POLYTECHNIC MANIPUR

DIPLOMA from Electrical Engineering
01.2018 - 04.2019

ST. GEORGE HIGH SCHOOL

10TH STANDARD
01.2015 - 04.2016

Languages

Kuki
English
Hindi
THANGKHANLAL MATEExperience