THANHOR SHIMRAY
BANGALORE
Summary
I am looking for a challenging job opportunity which allows me to explore and enhance my skills and knowledge. To build my career and proof my worth with my dedication, endurance, persistence and outstanding performance. Which will help me to grow my career and for the business of the organization/company that I work for. Positive and upbeat Customer Service Specialist bringing 1 year of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
1
1
year of professional experience
Work History
Customer Experience Agent
ALORICA INDIA PVT LTD
03.2023 - 04.2024
- 1 Year experience in BPO International Voice, Inbound and Outbound
- As a Customer Experience Agent, I provide excellent service to the Customer, solving their problems, concerns and queries
- Ensuring a smooth customer experience by interacting with customers, gathering feedback, analyzing customer behaviour
- Understanding customer needs, improving customer journeys, and ensuring consistent brand experiences
- Take ownership of customer issues
- Troubleshoot problems and drive resolutions
- Escalate unresolved issues to relevant internal teams
- Collect prompt and accurate customer feedback
- Document knowledge as solution articles
- Monitored customer surveys and feedback to develop corrective actions for service-related issues
- Maximized customer satisfaction by resolving service issues promptly
- Built rapport with customers through courteous and professional communications.
Education
Bachelor of Arts -
ST. JOSEPH COLLEGE
UKHRUL, MANIPUR01.2022
10+2 | ARTS -
SACRED HEART HR SEC SCHOOL
UKHRUL, MANIPUR01.2019
DEPLOMA IN COMPUTER APPLICATION ( DCA ) -
HAO COMPUTER SOFTWARE TRAINING CENTER
01.2017
10 -
HAISUIWANG HIGH SCHOOL
PEREN, NAGALAND01.2017
Skills
- Results oriented
- Quality Assurance (QA)
- Regulatory compliance
- Complaint resolution
- Customer service expert
- Problem solver
- Customer retention tactics
- Invoice processing
- Exceptional communication
- Multi-tasking
- Inbound and Outbound call
- Problem-solving
Hobbies and Interests
- Travelling
- Reading
- Gaming
- Singing
Timeline
Customer Experience Agent
ALORICA INDIA PVT LTD
03.2023 - 04.2024
Bachelor of Arts -
ST. JOSEPH COLLEGE
10+2 | ARTS -
SACRED HEART HR SEC SCHOOL
DEPLOMA IN COMPUTER APPLICATION ( DCA ) -
HAO COMPUTER SOFTWARE TRAINING CENTER
10 -
HAISUIWANG HIGH SCHOOL