Summary
Overview
Work History
Education
Skills
Timeline
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THANIGAIVELAN D

THANIGAIVELAN D

Chennai

Summary

Dynamic operations manager with a proven track record at Dr Agarwal’s Eye Hospital, excelling in patient scheduling and inventory management. Adept at enhancing clinic efficiency through quality assurance and effective communication. Recognized for implementing customer service strategies that significantly improved client satisfaction and team performance.

Overview

14
14
years of professional experience

Work History

Ass-Manager (Operations)

Dr Agarwal’s Eye Hospital Chennai
Chennai
01.2016 - Current
  • Involved in the implementation and documentation of NABH accreditation standards, including SOP development, audit readiness, and training.
  • Assisted in preparing policy manuals, infection control protocols, and checklists, as per NABH guidelines.
  • Conducted staff training on patient rights, safety, and hospital SOPs.
  • Maintained audit records, incident reports, and feedback systems in alignment with hospitality quality indicators.
  • Handling statutory compliance ensures that a branch operates legally and avoids penalties.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.

Manager

Specsmakers Opticians Pvt.Ltd
01.2012 - 01.2016
  • Led daily operations of optical retail store to ensure efficient workflow.
  • Managed staff scheduling and training, optimizing team performance.
  • Oversaw inventory management and replenishment for consistent product availability.
  • Implemented customer service strategies to elevate client satisfaction.
  • Coordinated marketing initiatives to effectively promote store events and services.
  • Conducted regular performance evaluations to uphold high operational standards.
  • Collaborated with suppliers for timely delivery of merchandise.
  • Monitored staff performance, addressing issues promptly to maintain service quality.

Executive (Backend Process)

People I Infotech
06.2012 - 10.2012
  • Mentored junior staff, enhancing professional skills and development opportunities.
  • Led initiatives to elevate customer service standards across the organization.
  • Engaged customers through effective verbal communication to identify needs and requirements.
  • Cultivated lasting client relationships using strong issue resolution and communication abilities.
  • Implemented targeted campaigns and promotions to support product and service development.

Ass-Executive

Ceequence Technologies Pvt Ltd
01.2011 - 01.2012
  • Assisted in drafting reports and presentations for senior management.
  • Organized company events and training sessions for staff development.
  • Supported onboarding processes for new employees across various teams.
  • Facilitated technology setup and troubleshooting for team members' devices.

Education

B.E - CSE

Anna university
Chennai

Class XII -

Nehru Govt.Boys.Hr.Sec.School
Chennai

Class X -

Nehru Govt.Boys.Hr.Sec.School
Chennai

Skills

  • Quality assurance and operations support
  • Decision-making and problem solving
  • Marketing assistance and customer service
  • Patient scheduling and inventory management
  • Computer proficiency

Timeline

Ass-Manager (Operations)

Dr Agarwal’s Eye Hospital Chennai
01.2016 - Current

Executive (Backend Process)

People I Infotech
06.2012 - 10.2012

Manager

Specsmakers Opticians Pvt.Ltd
01.2012 - 01.2016

Ass-Executive

Ceequence Technologies Pvt Ltd
01.2011 - 01.2012

B.E - CSE

Anna university

Class XII -

Nehru Govt.Boys.Hr.Sec.School

Class X -

Nehru Govt.Boys.Hr.Sec.School

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THANIGAIVELAN D