Thanuj Karunamoorthy

· Conducted comprehensive security assessments for residential and commercial clients, identifying vulnerabilities and proposing targeted security and designed custom security plans.

· Successfully reduced false alarms by 30% through meticulous system calibration and provided training to clients on the operation and management of the intruder systems.

· Collaborating with the installation teams to oversee implementation of system matching the requirements and maintaining a strong relationship with our clients , ensuring timely support.

· Presenting descriptive data to Senior Management on the summary of new occurrences, prospective SLA violations, and designing, executing & Monitoring metrics, and KPIs using Power BI.

· Conducted in-depth data analysis to identify trends, opportunities for Sales growth and collaborated with cross-functional teams to streamline the online shopping process, resulting in 15% reduction in cart abandonment rates .

· Assisted in the planning and execution of successful promotion campaigns, increasing website traffic, customer engagement and managed in process improvement initiatives leading to 18% reduction in delivering a product .

· Analyzed inventory data, optimized solutions to prevent overstocking and stockouts by 25% , managing vendor relationships and negotiating terms.

· Prepared regular reports on KPIs, providing insights into sales trends, customer preferences and operational efficiency.

· Gathered and interpreted data to identify growth opportunities, areas for differentiation and created comprehensive reports with actionable insights, contributing to strategic decision-making for market entry strategies.

· Assisted in development of products and services previously unrepresented in industry to increase shares in new markets by 20%

· Coordinated with customer service and sales teams to gather feedback and insights for continuous improvement thereby monitoring the CSAT and CES scores.

· Assisted customers with product inquiries, purchases, and provided exceptional customer support.

· Collaborated with the Engineering team for requirement gathering which includes transformation logic and followed Agile approach best practices.

· Utilized Automation Anywhere to build user acceptance test cases and assisted in the migration of data from SharePoint to Microsoft Teams.

· Prioritized incidents based on criticality, route the defects logged and managed the batch runs for different Client Servers

· Worked closely with global customers spanning to troubleshoot software problems.