Thanuja Hemanth

Project Management & Client Engagement – Key Contributions

• Acted as the primary client liaison throughout the project lifecycle, ensuring clear communication, alignment on expectations, and timely delivery of outcomes.
• Prepared detailed project estimations, secured client approval, and drove SOW submissions aligned with defined scopes and execution strategies.
• Facilitated milestone validations and PO processing by gathering completion evidence and coordinating with account teams for timely revenue recognition.
• Led task assignment and resource alignment across cross-functional teams, promoting collaboration and accountability toward defined project goals.
• Identified and deployed skill-matched team members; monitored deliverables and forecasted performance to ensure project continuity and quality.
• Delivered weekly and monthly governance decks using PowerPoint to communicate project health, timelines, risks, and progress to stakeholders.
• Oversaw end-to-end project operations including budgeting, forecasting, margin control, SLA/SOW/SA compliance, invoicing, and procurement processes.
• Monitored team performance and project progress, supporting managers with real-time reporting and decision-making data for issue resolution.
• Implemented risk management and change control strategies, ensuring timely CR processing and mitigation planning across active projects.
• Produced actionable reports by aggregating progress data, supporting strategic decisions, and driving continuous improvement in delivery standards.
• Managed dependencies across concurrent projects, optimizing resource allocation, and ensuring seamless coordination and high-quality execution.
• Tracked project benefits and ROI, maintained financial transparency, and upheld client satisfaction through efficient delivery and procurement governance.

• Content management and data evaluation to improve sales outcomes using Salesforce and data mining tools.
• Curated LinkedIn Learning content based on rep-provided data, recommending personalized learning paths to enhance activation and engagement.
• Designed and maintained reporting dashboards in Salesforce; prepared management reports to support global stakeholder needs.
• Delivered tailored reporting solutions by collaborating with users to assess requirements, classify service requests, and implement improvements per SLA.
• Led quality control and resolved automation errors in reporting workflows to ensure data accuracy and consistency.
• Acted as the primary point of contact for client queries, while closely supporting the Sales Development team to drive enablement initiatives.

Claims Processing & Operations – Healthcare Domain

• Processed Medical, Hospital, and Vision claims in accordance with contractual plan benefits, ensuring accurate adjudication and timely payment.
• Handled rework claims involving benefit discrepancies or erroneous denials, applying corrective actions to align with updated coverage guidelines.
• Utilized mainframe systems (Rumba) for claims entry, review, and adjustment across diverse policy types and client portfolios.
• Conducted internal audits to verify claim accuracy, identify compliance gaps, and support quality assurance initiatives.
• Prepared and consolidated daily production metrics, delivering performance reports to supervisors for operational analysis and continuous improvement.