Thanupillai Kannan
Network Engineer
Kanyakumari
Summary
Detail-oriented Infrastructure Support and Configuration Analyst with 5+ years of experience supporting enterprise level IT operations. Proven expertise in project delivery, configuration tracking, incident handling and stakeholder communication across global teams. Skilled in working with cross-functional teams to ensure infrastructure stability, compliance with standards and successful service delivery within SLA. Seeking to leverage a versatile skill set in new opportunities within either sector.
Overview
6
6
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Project Manager - Infrastructure & Client Support
CBTS Technology Solutions India LLP
07.2022 - Current
- Delivered infrastructure support for enterprise clients, ensuring platform stability and responding to technical
incidents within SLA. - Handled configuration updates and documentation of changes impacting client networks and internal systems.
- Used internal tools to track infrastructure performance and manage change delivery requests.
- Coordinated with field engineers and support teams to mitigate risks and resolve configuration-related issues.
- Collaborated with engineering and operations teams to enhance platform health and reduce downtime
- Led weekly client calls to update stakeholders on project delivery and incident resolution status.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Jr.Executive - Network Support Engineer
Tata Communications Transformation Services Ltd
03.2019 - 06.2022
- Ensures availability of inventory of network systems and bandwidth in provisioning
on networks. - Provisioning & Delivery management (IPVPN) of Vodafone UK transformation service to migrating customer from Legacy TDM to VoIP solution.
- Analyse need for capacity augmentation / optimization to address capacity crunch in
networks. - Responsible for the configuration of telecom infrastructure and/or network components to meet design specifications.
- Plans, organise, and directs all operations with respect to installation support,
network service and major moves. - Coordinate field engineers for installing network devices at customer end and ODF & FDMS patching at client network end.
- Prepare detailed network specifications including diagrams, charts, equipment configurations or recommended technologies.
Education
BE - Computer Science and Engineering
Government College of Technology
07.2014 - 05.2018
No Degree - Biology
Government Higher Secondary School
Kanyakumari 04.2001 -
Skills
- Network Support and Management
- Voice over IP / SIP Trunking
- Multiple Project Management
- Project Coordination and Reporting
- Continuous Service Improvement (CSI)
- ServiceNow / CRM Tools / Ticketing Systems
- Stakeholder Communication (UK & US Clients)
- Cisco Routers, Meraki Devices, VPN & LAN Support
Certification
Network and Communications Security, 01/01/21, 02/01/21
Accomplishments
KONA Project (Tata communications transformation services Ltd), 03/01/19, Present, Received 6 customer end appreciations and client applause for my work excellence & 5 Hi-Fi Awards from my organization.
Interests
Gaming
Reading
Travel
Timeline
Project Manager - Infrastructure & Client Support
CBTS Technology Solutions India LLP
07.2022 - Current
Jr.Executive - Network Support Engineer
Tata Communications Transformation Services Ltd
03.2019 - 06.2022
BE - Computer Science and Engineering
Government College of Technology
07.2014 - 05.2018
No Degree - Biology
Government Higher Secondary School
04.2001 -
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