Thanush K Gowda
Analyst, Sales Operation
Bangalore
Summary
To pursue my career in a working environment that will utilize and reinforce my experience in seeking platform in the industry of Order Management enabling me to contribute to my career growth and success of the organization & enhance my learning skills.
Dedicated Management Analyst having Experience in end-to-end Sales Operations Quoting and Strong Time management skills who thrive in a fast-paced, dynamic Environment.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Analyst, Sales Operation (I5)
Dell EMC
04.2020 - Current
- Creating sales quote, budgetary quotes, modification of quotes based on customer request and validating the quotes as per requirement.
- Part of Global Quality Auditing team to ensure providing accurate quote to customer.
- Research customer order problems and work with internal customers to ensure the order is fulfilled according to agreed turnaround times.
- Escalate all delays to internal groups as appropriate.
- Working with the sales team to provide quotes (proactive/reactive) for the following products: Connectix (switches), V-max/Power-max, DPS, ECS, Vx-rail, VNX, and V-Plex.
- Monitor the group email account to ensure that requests are completed according to agreed turnaround times.
- Collaborate with Data & Compliance teams to monitor and resolve the errors.
- Managing team queue by periodically checking the case status and assigning cases based on priority and FIFO.
- Provide assistance and mentorship to new recruits and less experienced members of staff and also act as SME for any process related queries.
- Preparing daily reports of the team completion counts, TAT pending cases and individual status.
- Being part of UAT and PIT testing to enhance quoting tools.
- Creating quotes and submitting order forms to permission access.
- On the job trainings for new hires, helped them understand process and meet their goals.
- Performing Quality Check for entire region.
- Part on Learning and Development core team, provided inputs on various L&D activities and organised events.
- Managing case allocation under SFDC tool on a timely basis.
- Provided innovation ideas to have 'Bulk upload' under RQF (Oracle tool).
- Participated in Sophia enhancement (Quoting tool).
- First Runners-Up Hackathon 2.0 – for Individual Development Plan (IDP).
- Being part of Employee Engagement team for organising events and also member of Employee Rescue Group (ERG) and been a part of a drive for women in action.
- Received a 'Delight award' twice under 'Performance Excellence Award' for 186% of productivity and 100% quality.
- 'Cheers Award' received for outstanding achievement over the years.
- Received a 'Bravo Award' 6 times for quoting Rockstar.
- 'Applause Award' has been received 8 times recognition for exceeding expectations.
- 12 'Shout Out Award' for bring impact in the team.
- 5 Years completion 'Service Award' in DELL.
Order Management Specialist
Thomson Reuters
05.2017 - 03.2020
Customer Relation Executive/HR
Royale Concord International PU College
11.2016 - 01.2017
Reviewer for Sales Team
TripFactory.com
06.2016 - 10.2016
Education
BACHELOR OF BUSINESS MANAGEMENT -
M.S Ramaiah College - BU
01.2013 - 01.2016
PRE – UNIVERSITY - undefined
ST. Joseph’s European Institution
01.2011 - 01.2013
SSLC - undefined
Royale Concord International School
Skills
Learnings:
Strategic Planning Foundations
Time Management Fundamentals
Supply Chain Foundations
Giving and Receiving Feedback
Leading with Innovation
Defining and Achieving Professional Goals
Customer Service Foundations
Critical Thinking
Influencing Others
Skills:
Take up responsibility of tasks and finishing them on time
A quick learner with ‘Can Do’ attitude
Good in multitask and team building activities
Enthusiastic, positive, creative and self-motivational individual
Personal Traits
- Take up responsibility of tasks and finishing them on time.
- A quick learner with ‘Can Do’ attitude.
- Good in team building activities to get the job done.
- Enthusiastic, positive, creative and self-motivational individual.
Extracurricular Activities
Part of Red Cross, Cultural and Management committee lead, Fun committee Spoc - Organizing events, Travelling Playing Cricket and Carrom
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Timeline
Analyst, Sales Operation (I5)
Dell EMC
04.2020 - Current
Order Management Specialist
Thomson Reuters
05.2017 - 03.2020
Customer Relation Executive/HR
Royale Concord International PU College
11.2016 - 01.2017
Reviewer for Sales Team
TripFactory.com
06.2016 - 10.2016
BACHELOR OF BUSINESS MANAGEMENT -
M.S Ramaiah College - BU
01.2013 - 01.2016
PRE – UNIVERSITY - undefined
ST. Joseph’s European Institution
01.2011 - 01.2013
SSLC - undefined
Royale Concord International School
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