Data analysis and building Excel dashboards
Thanusri Parasa
Customer Success Manager
Bengaluru
Summary
Customer Success professional with proven experience in buyer and builder coordination, pre-sales support, and site visit management within the real estate industry. Skilled in handling escalations, maintaining strong client relationships, and delivering a seamless customer journey from activation to post-visit feedback. Adept at creating and managing MIS reports, trackers, and dashboards using advanced Excel tools (Pivot Tables, VLOOKUP, data validation). Known for clear communication, attention to detail, and the ability to manage high-volume operations while meeting daily and monthly targets. Committed to process improvement, proactive follow-up, and ensuring data accuracy to drive business outcomes and customer satisfaction.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Customer Success Manager
Magicbricks Realty Services
07.2024 - Current
- Coordinated seamlessly between buyers, builders, and internal teams to ensure smooth site visit operations, and post-visit engagement.
- Managed daily escalations and issue resolution, ensuring quick turnaround, and maintaining high customer satisfaction.
- Collected, tracked, and analyzed buyer feedback, providing actionable insights to project teams to improve offerings.
- Prepared and maintained MIS reports, trackers, and dashboards using advanced Excel skills (Pivot Tables, VLOOKUP, data validation, conditional formatting) for performance monitoring.
- Led pre-sales activities, including handshake follow-ups, activation tracking, and pipeline updates, to support booking conversions.
- Drafted and sent professional communication to builders and internal stakeholders, including follow-ups, reminders, and escalation reports.
- Drove improvement in visit-to-booking conversion rates through timely feedback collection and coordination.
Customer Support Executive
NoBroker.com
09.2023 - 01.2024
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Achieved and often surpassed monthly targets by consistently making 200–250 customer calls per day to generate qualified leads
- Scheduled and executed an average of 4+ site visits daily, contributing to higher site visit-to-booking conversion rates
- Maintained accurate records of calls, visits, and customer feedback to support performance tracking and reporting
- Proactively resolved customer queries and escalations, ensuring smooth customer experience and retention
Education
Bachelor of Science - Science Education
Sri Chaitanya Education Institute
Vijayawada, India 04.2001 -
Skills
- Customer success & relationship management
- Escalation handling and proactive problem-solving
- Buyer & builder coordination with effective follow-up
- Pre-sales support and site visit scheduling
- Advanced Excel skills – Pivot Tables, VLOOKUP, conditional formatting, MIS reporting
- Feedback collection, data tracking & analysis
- Pipeline and activation management
- CRM tools & data maintenance
- Professional email writing & business communication
- Cross-functional collaboration & stakeholder engagement
- Process improvement mindset & attention to detail
- Time management & ability to work under pressure
- Positive attitude, adaptability & team spirit
- Active listening and empathy to understand customer needs
Interests
Process improvement and workflow optimization
Customer communication and engagement strategies
Learning new tools and technologies for efficiency
Team collaboration and mentoring
Timeline
Customer Success Manager
Magicbricks Realty Services
07.2024 - Current
Customer Support Executive
NoBroker.com
09.2023 - 01.2024
Bachelor of Science - Science Education
Sri Chaitanya Education Institute
04.2001 -
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