Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Languages
Timeline
Generic

THARESH C. R

Bangalore

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

22
22
years of professional experience
1
1
Certification

Work History

AGM - Aftersales

JSP KIA
Bangalore
11.2019 - Current
  • Oversaw overall service operations, coordinating between departments, including the workshop, body shop, parts, and customer care, to ensure seamless functioning.
  • Developed and executed strategies to meet business goals in terms of revenue, CSI (Customer Satisfaction Index), and workshop efficiency.
  • Played a key role in team development through training, mentoring, and performance management of service and technical staff.
  • Ensured compliance with OEM guidelines and dealership policies, including audits, warranty processes, and documentation standards.
  • Handled high-level customer escalations, and maintained strong relationships with key clients and corporate accounts.
  • Analyzed service KPIs, and implemented improvement plans to boost profitability and reduce vehicle turnaround time.
  • Coordinated with the sales and marketing departments to run service campaigns, and increase customer retention.

Branch Manager - Body Shop & Service

JSP Ford
Bangalore
07.2017 - 10.2019
  • Directed service operations across multiple locations, ensuring seamless customer experiences, and adherence to OEM service standards.
  • Led and developed teams of technicians, service advisors, and support staff, fostering a performance-driven and customer-focused culture.
  • Implemented service process improvements that increased workshop productivity, reduced vehicle turnaround time, and boosted CSI (Customer Satisfaction Index).
  • Managed day-to-day service scheduling, parts coordination, and technical issue resolution to ensure timely and quality vehicle service.
  • Interfaced with customers to resolve complex service concerns, enhancing loyalty and retention.
  • Conducted training programs and skill development workshops to keep staff updated on new vehicle technologies and brand procedures.
  • Maintained detailed service performance reports, tracking KPIs such as revenue, warranty claims, and repeat jobs.
  • Successfully handled audits from OEMs, and ensured compliance with company policies and industry regulations.

Service Manager / Assistant Manager / Sr. Service Advisor

Metro Ford
Bangalore
12.2009 - 06.2017
  • Assisted the Service Manager in overseeing daily workshop operations, ensuring timely and quality service delivery.
  • Coordinated vehicle repairs and maintenance, balancing customer expectations with operational capacity.
  • Handled customer interactions for escalated issues, ensuring prompt resolution, and high satisfaction levels.
  • Monitored workshop productivity, job allocation, and turnaround time to meet departmental KPIs.

Quick Service Technician /Customer Service Advisor

Towell Auto Center
Muscat
11.2008 - 11.2009
  • Diagnosed and repaired mechanical, electrical, and electronic systems on a wide range of passenger vehicles in compliance with GCC and manufacturer standards.
  • Performed routine maintenance, engine overhauls, brake jobs, suspension work, and air conditioning repairs for high-end and economy vehicles.
  • Used advanced diagnostic tools and software to troubleshoot complex issues, improving first-time fix rates and reducing comeback repairs.
  • Delivered exceptional customer service by clearly explaining technical issues and repair solutions to service advisors and clients.
  • Adhered to health, safety, and environmental regulations as per Oman labor and workshop policies.
  • Participated in regular training sessions and manufacturer certification programs to stay updated with the latest automotive technologies.
  • Maintained detailed service reports and documentation for warranty and audit purposes.

Technician

Advaith Hyundai Motors Ltd
Bangalore
10.2004 - 11.2008
  • Performed diagnostics, maintenance, and repairs on a wide range of passenger vehicles in accordance with OEM standards.
  • Conducted engine tuning, brake system service, suspension work, and AC repairs with precision and efficiency.
  • Utilized diagnostic tools and scanners (e.g., OBD-II) to troubleshoot electrical and mechanical issues accurately.
  • Ensured customer satisfaction by delivering timely, high-quality service, and providing technical explanations when needed.
  • Maintained service records, completed job cards, and followed warranty procedures as per manufacturer guidelines.
  • Assisted in training junior technicians, and promoted best practices in workshop safety and cleanliness.
  • Kept up to date with new vehicle technologies, and participated in OEM-led training and certification programs.

Assembly Line Technician

TVS Motor Company Pvt Ltd
Mysore
09.2003 - 09.2004
  • Assembled two-wheeler vehicles on a fast-paced production line, ensuring adherence to quality and safety standards.
  • Interpreted technical drawings and work instructions to perform precise mechanical assembly tasks.
  • Conducted in-line inspections and testing to identify and rectify faults, ensuring defect-free output.
  • Collaborated with cross-functional teams to support process improvements, and minimize downtime.
  • Maintained tools and equipment in optimal working condition, contributing to smooth line operations.
  • Achieved daily and monthly production targets consistently, with high accuracy and efficiency.
  • Actively participated in training programs and skill-development workshops to enhance technical knowledge.

Education

DAE - Automotive Engineering

SJM Polytechnic College
Birur

ITI -

SJM Polytechnic College
Birur

Pre-University -

HCMG College
Bangalore, India

Skills

  • Analytical thinking
  • Service operations
  • Customer relationship management
  • Team development
  • Performance management
  • Workshop efficiency
  • Service process improvement
  • Technical issue resolution
  • KPI analysis
  • Parts coordination
  • Customer retention
  • Training programs
  • Conflict resolution
  • Time management
  • Data analysis
  • Multitasking
  • Customer service
  • Team management

Certification

  • H-Step 1 & H-Step 2 Technical Training - Hyundai Motor India Ltd
  • V6 Engine Model Training - Hyundai Motor India, Ltd
  • Professional Service Advisor Training – Ford India Ltd
  • New Model Training Programs – Ford India Ltd
  • Certified Service Manger - Kia India

Accomplishments

  • Best Service Advisor, Ford India (2012)
  • CSO Merit Club Winner, Ford India, 2012
  • Ford President Award - Best Dealer Team (2012)
  • Best Service Manager in Branch Management, JSP (2018)

Personal Information

  • Passport Number: G 3373125
  • Computer Knowledge: Basic computer and internet proficiency
  • Date of Birth: 11/14/1984
  • Marital Status: Married

Languages

KANNADA
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

Timeline

AGM - Aftersales

JSP KIA
11.2019 - Current

Branch Manager - Body Shop & Service

JSP Ford
07.2017 - 10.2019

Service Manager / Assistant Manager / Sr. Service Advisor

Metro Ford
12.2009 - 06.2017

Quick Service Technician /Customer Service Advisor

Towell Auto Center
11.2008 - 11.2009

Technician

Advaith Hyundai Motors Ltd
10.2004 - 11.2008

Assembly Line Technician

TVS Motor Company Pvt Ltd
09.2003 - 09.2004

DAE - Automotive Engineering

SJM Polytechnic College

ITI -

SJM Polytechnic College

Pre-University -

HCMG College

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THARESH C. R