Tharun A
Specialist, Sales Operations
Bangalore
Summary
To work in a professionally managed organization that gives me ample opportunities along with responsibilities to explore my fullest potential and develop both individually and professionally to reach the pinnacle of success.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
Work History
Specialist, Sales Operations
Dell Technologies
Bangalore
08.2021 - Current
- I am a Specialist within GRQ and ARQ Sales Operations with an overall tenure of 2.5 years
- In my current role, I primarily liaise with Sales on processing out Opportunities/quotations through product and pricing analysis and configuration
- I then must validate the quotations considering the company policy and customer requirements post which I generate the Opportunities/Quotes
- Working with MCO team to setup warranty contracts/corrections of existing contracts
- Mentoring team members with ARQ process and updates
- Engage in sales operations process improvements
- Assisted working on requests from all the regions within APJ and other regions too when required
- Proven ability to work with cross functional team collaborating with Global asset management,Bookings team, Finance and sales to ensure smooth order processing.
- Prepare quotations for warranty renewal for servers and networker models
- Used tools Salesforce, Citrix, VMware Horizon, Dell Sales Application, RQF, AEON, Delta, OBIEE and DSA
- Working on renewal contracts for Order Placing Document which includes product configuration, Pricing validation and Product validation, Customer Details
- Provide complete information to sales via SFDC or messenger
- Working in SFDC for case assignments and opportunity assignments to Sales
- Recognized with Applause,Bravo awards for FY24 and FY25.
Technical Support
Dell International Services Pvt Ltd
Bangalore
07.2018 - 07.2021
- HARDWARE AND SOFTWARE SUPPORT Troubleshooting on complete HARDWARE issues
- Network and application issues
- Software troubleshooting
- Outstanding technical history troubleshooting on hardware and applications
- Background in remote and technical support in IT environments
- Knowledge of supporting servers peer-to-peer file sharing LANs routers TCP/IP networking remote desktop connectivity etc
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard
- Followed up with clients to ensure optimal customer satisfaction
- Maintained composure and patience in face of difficult customer situations
- Star of the Month – OOW Team for August Aug, Q3FY21
- Star of the Month – OOW Team for June, Q2FY21
Senior Customer Service Advisor
First Source Solutions Ltd
Bangalore
07.2015 - 05.2018
Education
Bachelor of Science - Computer Science
ST Joseph’s College (Autonomous)
Bangalore 04.2001 - 01.2017
PUC - undefined
Sri Bhagwan Mahaveer Jain College
10th - undefined
ST Meera’s High School
Skills
- Exceptional telephone etiquette
- Exceptional interpersonal communication
- Excellent time management skills
- Effective problem solver
- MySQL
- Microsoft Excel
- Basic Power BI visualization and functions
Accomplishments
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard.
- Followed up with clients to ensure optimal customer satisfaction.
- Maintained composure and patience in face of difficult customer situations.
- Star of the Month – OOW Team for August, Q3FY21
- Star of the Month – OOW Team for June, Q2FY21
- Performance Excellence Award – Q4FY24
Disclaimer
I hereby declare that the particulars given are true and correct to the best of my knowledge and belief., 01/29/24, Bangalore, Tharun
Timeline
Specialist, Sales Operations
Dell Technologies
08.2021 - Current
Technical Support
Dell International Services Pvt Ltd
07.2018 - 07.2021
Senior Customer Service Advisor
First Source Solutions Ltd
07.2015 - 05.2018
Bachelor of Science - Computer Science
ST Joseph’s College (Autonomous)
04.2001 - 01.2017
PUC - undefined
Sri Bhagwan Mahaveer Jain College
10th - undefined
ST Meera’s High School
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