Summary
Work History
Education
Skills
Languages
Timeline
Generic

Tharun J Hegde

Bengaluru

Summary

  • Dedicated and results-driven professional with a strong educational background in Online BSc Computer Science from BITS Pilani University. Aspiring Training Content Coordinator with proven leadership and organizational skills, seeking to contribute to the seamless delivery of client training programs. Adept at enhancing the overall training experience through exemplary customer support, efficient coordination of classes and events, and the implementation of robust content coordination processes.
  • Committed to maintaining high-quality standards and optimizing training materials through dynamic content update schedules.
  • Demonstrated success in project leadership, particularly as the Project Lead for an Intelligent Customer Support Chatbot, where I spearheaded innovative solutions resulting in significant improvements in query resolution efficiency and user satisfaction. Well-versed in utilizing technical skills for data gathering and reporting, ensuring data-driven decision-making.
  • Possesses a willingness to work a US Eastern shift and a track record of thriving in dynamic and collaborative environments. Ready to leverage a unique blend of technical expertise, project management, and customer-centric approach to contribute to the success of your training programs.

Work History

Intern

Customer Support
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Supported with creating project marketing materials to promote services.

Volunteer

Team Assistant
  • Led communicative activities at the high school level, honing excellent verbal and written communication skills.
  • Facilitated open and clear communication channels among team members, fostering a collaborative environment.
  • Worked collaboratively with diverse team members, promoting a positive and inclusive team culture.
  • Demonstrated the capacity to find common ground and reach mutually beneficial agreements.
  • Adapted communication styles to resonate with different personalities, demonstrating flexibility in various negotiation scenarios.

Intern, Event Coordination

Witsb Management
  • Participated in course and learner administration tasks, maintaining accurate records and ensuring compliance with established procedures.
  • Collaborated with cross-functional teams to organize and execute successful events.
  • Contributed to the development of user-friendly interfaces, optimizing the Customer experience.
  • Contributed to the development and execution of content update schedules, ensuring materials remained current and aligned with industry best practices.
  • Assisted in the coordination of events ensuring timely communication and logistical arrangements.

Education

Bachelor of Science - Computer Science

Birla Institute of Technology And Science
Pilani, India
07.2026

High School Diploma -

PES PU College
Bengaluru, India
04.2023

Skills

  • Presentations
  • Mail Distribution
  • Meeting Coordination
  • Scheduling
  • Customer-Focused Approach
  • Excellent Communication Skills
  • Problem Solving
  • Patience and Resilience
  • Adaptability

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)

Timeline

Intern

Customer Support

Volunteer

Team Assistant

Intern, Event Coordination

Witsb Management

Bachelor of Science - Computer Science

Birla Institute of Technology And Science

High School Diploma -

PES PU College

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Tharun J Hegde