Tharun Kumar Kurra

About Process:

Based on the client requests Payments team will set up ACH accounts, Wire accounts in Data base so that client can make payments and receive the payments. New clients on boarding , Check Signature changes these are the queues that our team will process.(We have lot of other queues to)

Responsibilities:

v Managing a team of 10 associates, Ensure our daily volumes are completed on time

v Continuously connect with team and discuss on new ideas, better process implementation and team coordination's

v Sorting the issues in team and making sure team is on one page

v As a manager will assign spoc activities to the team so that they can manage the process related issues and make self organized team

v Working on daily, Monthly reports and Dashboards presenting the same to the Leadership team and internal teams

v Working Closely with Delivery head and his direct leadership team for project improvements and new projects on boarding

v Help find simple solutions to complicated business problems

v Preparing the presentation for business reviews with GDCE senior leadership team and LOB Exec

v Coordination and follow – ups with support partners and delivery teams to ensure we meet our goal

v Track projects and tasks to completion

v Partnering with delivery leaders to plan and execute, LOB Visit, offsite, workshops, planning session etc as per the business requirement

v Individual contribution towards clients on boarding, ACH , Wire Set ups , monitoring end to end payment set ups

v Weekly once will conduct fun activities to make associates come out of work pressure if any

v Fortnightly monitor team’s access and risk related issues

Responsibilities:

v Worked as Quality analyst for the process called ATM Fee Reverse team . I have to audit the work that were proceed by 22 associate

v Prepare & Present quality reports to the team and taking the sessions to reduce the errors

v Presenting the reports to Senior management

v To resolve payment related queries raised by ECS (Electronic Clearing Service) team.

v To train, allocate and assign the queues to all the associates and perform peer audits.

To reach monthly targets with the highest quality and productivity.

• Worked as a credit card claims 1st chargeback associate for dispute resolution process for 2 years
• Worked as a Trainer/Quality Analyst for credit & debit card claims dispute resolution process for close to 2 years
• Trained two new hire batches along with performing quality audits, sharing feedback and providing coaching/floor support.

• New geometry features were imported by adding name and address based upon the source data
• All road network features were also adjusted and updated accordingly by assigning the attributes to it based on the reference data given by the client.

Responsibilities:

v New geometry features were imported by adding name and address based upon the source data

All road network features were also adjusted and updated accordingly by assigning the attributes to it based on the reference data given by the client.