Thasin Mohsin Syed
Working For Aviation
Hyderabad
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Passenger Services Duty Supervisor
Qatar Airways
Hyderabad
12.2016 - Current
- Handling and Supervising Airport Terminal Operation areas like Manual and DCS Check-in Transfers, Airline Reservation and Ticketing, Arrivals / Lost and Found (World Tracer) and Boarding Gates
- Facilitate RAMP handling in liaison with all airport staff to expedite departure
- Responsible for maintaining company safety & security standards
- Document checks and Fraudulent document control of Passport, Visa and all Traveling Documents
- Plan effective duty allocation of manpower during duty periods for customer service agent
- Dealing with difficult situations like Denied Boarding, AOG, Flight Cancellations and Misconnections and provide support to ASM
- Provide leadership demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback
- Solving customer complaints and quires in positive way
- Certified QR Trainer manage to train the team as per company standards
- Supervising the team to deliver exceptional customer service to all customers.
Supervisor-Passenger Services
Menzies Aviation
Hyderabad
03.2008 - 11.2016
- Handling and Supervising Airport Terminal Operation areas like Manual and DCS Check-in (Winbabs, Amadeus RTB, Qatar Systems, British Airways, Air Asia), Transfers, Airline Reservation and Ticketing (Amadeus, Lufthansa Systems), Arrivals / Lost and Found (World Tracer) and Boarding Gates
- Responsible for Quick Turn-around and Maintaining On Time Performance
- Document checks and Fraudulent document control of Passport, Visa and all Traveling Documents
- Handling and Supervising Ramp / BMA / BBA Activities
- Dealing with difficult situations like Denied Boarding, AOG, Flight Cancellations and Misconnections
- Handling a team of 35 Passenger Services Agents and 40 Special Service Agents to provide Best of Customer Services to Customer Airlines keeping in mind Safety, Security and OTP.
Passenger Services
Globe Ground India (Subsidiary Lufthansa German Airlines- Hyderabad)
Hyderabad
04.2007 - 03.2008
- Handling Operation areas like Manual and DCS Check-in (Unisys, Guide and Pictures), Transfers, Airline Reservation and Ticketing (Amadeus, Lufthansa Systems), Arrivals / Lost and Found (World Tracer) and Boarding Gates
- Responsible for Quick Turn-around and Maintaining On Time Performance
- Document checks and Fraudulent document control of Passport, Visa and all Traveling Documents
- Handling BMA / BBA Activities
- Dealing with difficult situations like Denied Boarding, AOG, Flight Cancellations and Misconnections.
Domestic Ticketing Counter In Charge
KG Travels (P) Ltd
Coimbatore
09.2006 - 12.2006
- Issuance of domestic ticket for corporate and walk in client
- BSP stock In charge.
Education
Master of Arts - Tourism And Travel Management
Annamalai University
India 01.2009 - 01.2011
Bachelor of Arts - Bachelor of Commerce And Computer Application
Bharathiar University
India 01.2003 - 01.2006
Skills
Staff Management
undefinedProfessional Courses
- Certificate Course in Advanced Ticketing (Germany)
- Certificate Course in Lufthansa Guide-Res Ticketing System
- Certificate Course in Pictures DCS system
- IATA Dangerous Goods Cat-8 by Qatar Airways
- Certificate Course in World Tracer Baggage Tracing System
- Certificate Course in ALTEA DCS system
- Certificate Course in SKY PORT DCS system (AIR ASIA)
- RTB Amadeus DCS Training by Qatar Airways
- Advanced Diploma in Galileo CRS & Amadeus
- Certificate Course in Qatar Train The Trainer for ALTEA DCS
- Certificate Course in Crisis Communication
- Certificate Course in MUMBAI Train The Trainer for PASSPORT AND VISA CHECKS
- Certificate Course In DOHA Centralized Emergency Response Plan
- Certificate Course In DOHA Train The Trainer for Customer Handling Course
- Certificate Course In DOHA Safety Management system
- Certificate Course In DOHA Driving Customer service Excellence
- Certificate Course In DOHA OHS & Fire Safety workshop
- Certificate Course In Stratus Leadership Essential Programme
- Certificate Course In DOHA Human factors
- Certificate Course In DOHA Data Protection and Privacy Awareness
- Certificate Course In DOHA Great Service Delivery
- Certificate Course In DOHA Human Factors and Safety management System
Linguistic Proficiency
English, Hindi, Tamil, Urdu, Telugu
Religion
Muslim
Personal Information
- Father's Name: S.M. Syed Mohsin
- Date of Birth: 02/25/86
- Nationality: India
Description
I am a confident & mentally strong person with the ability to stay ahead of the competition and handle tough situations. At the same time ability to interact with the people makes me a good team member to achieve success for the organization.
References
- J.SARAVANA KANNAN, Operation Manager VCS, Amazon, +91 9710528737
- RUQIYA TANVEER, Center Director, Klay Pre School, +91 6303242824
Disclaimer
I do hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Passenger Services Duty Supervisor
Qatar Airways
12.2016 - Current
Master of Arts - Tourism And Travel Management
Annamalai University
01.2009 - 01.2011
Supervisor-Passenger Services
Menzies Aviation
03.2008 - 11.2016
Passenger Services
Globe Ground India (Subsidiary Lufthansa German Airlines- Hyderabad)
04.2007 - 03.2008
Domestic Ticketing Counter In Charge
KG Travels (P) Ltd
09.2006 - 12.2006
Bachelor of Arts - Bachelor of Commerce And Computer Application
Bharathiar University
01.2003 - 01.2006