THASNI THAHA
Sales & Reservation /Travel Industry &Hospitality Sector
Darussalam,Chirakkadavam,Kayamkulam,Alleppey Dist,Kerala State
Summary
I am a resourceful professional with extensive experience in sales and reservations within the hospitality sector. My strengths lie in building high-performance teams and fostering strategic partnerships to propel business initiatives. With a strong focus on customer satisfaction and operational excellence, I leverage my skills in negotiation and market analysis to drive successful outcomes.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Manager Sales & Reservations
Hotel Ragamaya Resort & Spa
04.2018 - 11.2023
- Company Overview: A luxury resort dedicated to providing exceptional service
- Responsible for preparation of occupancy forecast
- Monitoring Telephone Manner and general performance of reservations staff daily
- Review reservation booked daily
- Review arrival report daily
- Responsible for training staff
- Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action
- Observes and ensures that proper telephone manners are maintained at all times
- Follows up tentative bookings and update reservation status
- Reviews no-show and cancelled reservations and processes charges according to hotel's policy
- Supervising Review room blocking for Long Stay Suites and special group request
- Responsible for maintaining a Neat and Orderly position at all times
- A luxury resort dedicated to providing exceptional service
Asst. Manager Reservations & Sales
Redefine Hospitality & Management
07.2016 - 03.2018
- Company Overview: A hospitality management company
- Having knowledge of entire Reservation Procedure according to International Hotel manual system
- Handling of correspondences, sorted-out letters, cables checked by Front Office Manager
- Responsible for implementation of policies and procedures
- Responsible for recording Company/Travel Agent Rates both in system and correspondence file
- Identify Top Producing Accounts and ensure proper recognition by Reservation staff
- Knowledgeable in hotel and guest room facilities/services
- A hospitality management company
Sr. Tour Executive
India Mirror Holidays
09.2011 - 09.2013
- Company Overview: A travel service company specializing in inbound tourism
- Developed, planned, and sold tour packages and travel services
- Organized and made reservations for transportation, accommodations, restaurants and tours
- Assessed hotel facilities and hotel staff to ensure outstanding service to guests
- Provided 24-hour on-call response service to clients and vendors
- Arranged for trip guides, translators, charters, and handling of special requests
- Provided information on customs regulations, travel itineraries, fares, group discounts and billing
- A travel service company specializing in inbound tourism
Tour Operation Executive
KSA Tours & Travels
06.2010 - 08.2011
- Company Overview: A tour operating company specializing in travel solutions
- Planned tours and built itineraries per request (Duration and destination) day by day
- Provided quotes and pricing for tours
- Assigned tour leaders for each tour
- Handled bookings for hotels, transportation, and sites of excursion
- Closed file accounts and evaluated the services offered
- Ensured special handling of repeat guests and VIP guests
- Monitored and coordinated group reservations activity with the Sales Department and Revenue Manager
- Maintained cordial relations with commercial clients
- A tour operating company specializing in travel solutions
Education
S.S.L.C - undefined
St. Mary's G.H.S.S
KayamkulamPlus Two - undefined
M.S.M.H.S.S
Kayamkulam 07.2005 - 3 2007
Computer Course - DTP
Institute of computer software-Tech-Affiliated To NCVT Govt Of India
Kayamkulam 01.2007 - 10 2008
Diploma - Airline & Travel Agency Management With EBT Course
IATAS (Institute of Air Travel Studies, Adoor)
Adoor 01.2008 - 1 2009
Diploma - IATA/UFTAA Foundation &EBT Course
IATA Training & Development Institute
Montreal 01.2009 - 1 2010
Skills
Fast Learner
market analysis
Client Relationships
Negotiation
Resilience & Adaptability
Excel
Word
Leadership
Timeline
Manager Sales & Reservations
Hotel Ragamaya Resort & Spa
04.2018 - 11.2023
Asst. Manager Reservations & Sales
Redefine Hospitality & Management
07.2016 - 03.2018
Sr. Tour Executive
India Mirror Holidays
09.2011 - 09.2013
Tour Operation Executive
KSA Tours & Travels
06.2010 - 08.2011
Diploma - IATA/UFTAA Foundation &EBT Course
IATA Training & Development Institute
01.2009 - 1 2010
Diploma - Airline & Travel Agency Management With EBT Course
IATAS (Institute of Air Travel Studies, Adoor)
01.2008 - 1 2009
Computer Course - DTP
Institute of computer software-Tech-Affiliated To NCVT Govt Of India
01.2007 - 10 2008
Plus Two - undefined
M.S.M.H.S.S
07.2005 - 3 2007
S.S.L.C - undefined
St. Mary's G.H.S.S