Komal Gupta
Lead-IVR Product Operations
Gurgaon
Summary
Detail-oriented Product operation manager with 12 years of experience in Telecom, Logistics and Retail Industry. Expert in Telecom industry protocols with proven history of leading customer oriented solutions with excellent guidance and employee leadership. Trained in Selfcare and Automated tools such as MS, JIRA, Hive, etc. and committed to punctuality.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Product Operations Manager
Bharti Airtel Ltd
Gurgaon
07.2015 - Current
- Collaborated with cross-functional teams to help improve operational workflow.
- Managed product rollouts, user training, testing and internal communications.
- Led operational initiatives to solve ongoing strategic operations challenges.
- Promoted positive customer experience through day-to-day supervision and management of IVR selfcare helplines.
- Managed daily operations of [Type] organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Business Analyst
Safexpress Private Limited
New Delhi
07.2012 - 07.2015
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Executed analysis of risks and identified risk mitigation strategies.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
Project Sales Coordinator
BRV Retail Solutions
Ghaziabad
03.2011 - 06.2012
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Communicated product quality and market comparisons by creating sales presentations.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
MBA - Marketing And HR
Sunderdeep Group of Institutions
Ghaziabad 07.2009 - 06.2011
Bachelor of Science - Biology
SM College
Chandausi 08.2005 - 08.2008
High School Diploma -
AKP Inter College
Chandausi 07.2004 - 07.2005
Skills
Analytical and Critical Thinking
Hobbies and Interests
Foodie, Movie Buff, Book Reader, and a writer
Timeline
Product Operations Manager
Bharti Airtel Ltd
07.2015 - Current
Business Analyst
Safexpress Private Limited
07.2012 - 07.2015
Project Sales Coordinator
BRV Retail Solutions
03.2011 - 06.2012
MBA - Marketing And HR
Sunderdeep Group of Institutions
07.2009 - 06.2011
Bachelor of Science - Biology
SM College
08.2005 - 08.2008
High School Diploma -
AKP Inter College
07.2004 - 07.2005
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