Abhishek Bisht
Ras Al Khaimah
Summary
Dynamic Conference & Banquet Operations Assistant Manager with over 12 years of extensive experience in the hospitality sector. Proven track record in orchestrating seamless event executions, while ensuring compliance with health and safety standards. Notable achievements include enhancing customer satisfaction through effective relationship management, and optimizing operational efficiency. Equipped with a Bachelor of Hotel Management, along with strong skills in team leadership and budget management, I am ready to leverage my expertise to elevate the success of future events.
Overview
15
15
years of professional experience
Work History
Assistant Banquet Manager Section Head
Anantara, Mina Ras Al Khaimah
Ras Al Khaimah
02.2024 - Current
- Oversaw event setup and breakdown to ensure seamless execution.
- Ensured strict compliance with health and safety regulations to safeguard all participants.
- Coordinated effectively with kitchen and service staff to fulfil event requirements.
- Managed inventory and supplies efficiently to prevent shortages and wastage.
- Handled customer inquiries and special requests promptly to enhance guest satisfaction.
- Maintained high standards of service to elevate the customer experience.
- Assisted in menu planning and budget management, optimizing resource allocation.
- Trained staff members to ensure events were executed smoothly and successfully.
Assistant Banquet Manager
Park Hyatt, Dubai Creek Resort
Dubai
10.2013 - 02.2024
- Allocated workload among staff members to optimise team efficiency.
- Implemented new strategies and activities to enhance service delivery.
- Monitored staff performance and identified training needs to foster development.
- Conducted regular meetings with the team to align on objectives and expectations.
- Ensured effective customer relationship management to build loyalty.
- Established a safe working environment, reinforcing health and safety protocols.
- Trained two operational staff members, enhancing overall team capability.
- Directed daily inventory checks and restocked items to ensure operational readiness.
Attendant (Food & Beverage)
DOUBLE TREE BY HILTON
Gurgaon
01.2012 - 09.2013
- Received customer orders and served requests in a timely manner to enhance the service experience.
- Comprehended menu content and changes, enabling informed recommendations.
- Participated in promotional events to boost customer engagement.
- Managed customer accounts effectively, ensuring accuracy in billing.
- Answered guest queries diligently to provide exemplary customer service.
Attendant (Food & Beverage)
PARK PLAZA
Gurgaon
01.2011 - 12.2011
- Ensured quality standards during customer service to enhance guest satisfaction.
- Comprehended food, wine, and bar menus, enabling effective customer interaction.
- Managed all food and beverage aspects for corporate orders to meet client specifications.
- Trained two operational staff members, enhancing overall team capability.
- Directed daily inventory checks and restocked items to ensure operational readiness.
Education
Bachelor of Hotel Management (BHM) - Hotel Management
Institute of Hotel Management (IHM)
Shimla, India01-2008
Senior Secondary (12th) -
The Heritage School
Dehradun, India01-2004
High School (10th) -
The Heritage School
Dehradun, India01-2004
Skills
- Food and beverage
- Management operational
- Staff training
- Event planning
- Time management
- Microsoft Word
- Microsoft PowerPoint
- Team motivation
- Team management
- Customer relationship management
- Process improvement
- Microsoft Excel
- Microsoft Outlook
- Team Leading and Development
- Exceptional guest service
Affiliations
Travel and cultural Exploration, Fitness and Outdoor activities
Languages
- Hindi
- English
Accomplishments
Employee of the Month, 2015, and 2017.
Timeline
Assistant Banquet Manager Section Head
Anantara, Mina Ras Al Khaimah
02.2024 - Current
Assistant Banquet Manager
Park Hyatt, Dubai Creek Resort
10.2013 - 02.2024
Attendant (Food & Beverage)
DOUBLE TREE BY HILTON
01.2012 - 09.2013
Attendant (Food & Beverage)
PARK PLAZA
01.2011 - 12.2011
Bachelor of Hotel Management (BHM) - Hotel Management
Institute of Hotel Management (IHM)
Senior Secondary (12th) -
The Heritage School
High School (10th) -
The Heritage School