Abhinav Goel
Dubai
Summary
Dynamic Lead Project Manager with a proven track record in driving process innovation and enhancing team productivity through Agile methodologies. Achieved a 50% efficiency improvement while leading complex insurance product implementations. Skilled in stakeholder engagement and strategic planning, leveraging strong analytical abilities to deliver impactful solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Project Manager
Trantor
Chandigarh
10.2021 - 04.2025
- Directed cross-functional teams through complete lifecycle of complex insurance product implementations for major clients like AirBnB, Expedia, Booking, MSC Cruises, etc.
- Drove process innovation initiatives, collaborating with stakeholders to customize workflows and establish SOPs, achieving 50% improvement in efficiency.
- Influenced adoption of Agile practices, enhancing team productivity and flexibility.
- Led retrospectives and process reviews to promote continuous improvement and uphold delivery standards.
Product Manager
ResponseiQ
Mohali
07.2019 - 07.2021
- Led the end-to-end delivery of a complex AI-powered VOIP Call Tracking solution, influencing product strategy through data analysis and achieving a 15% increase in client conversion rates.
- Managed a strategic product launch, optimizing program execution and stakeholder communication to reduce go-to-market time by two months, securing crucial follow-up funding from investors.
- Coached and motivated development and support teams in Scrum/Kanban frameworks, improving feature development efficiency and reducing customer support ticket lead times by 30%.
Business Analyst III
FIS Global
Mohali
04.2018 - 07.2019
- Managed the implementation of complex, cutting-edge lending products for esteemed BFSI institutions, translating strategic business needs into technical requirements.
- Directed the seamless implementation of a comprehensive lending system for a top global bank, effectively managing intricate requirements and cross-functional dependencies.
- Recognized for rapidly mastering SQL to develop and deploy over 100 queries, automating critical customer communication processes and demonstrating strong analytical problem-solving. (Make a Difference Award, Q2 2018)
Senior Business Analyst
Netsmartz
Chandigarh
11.2017 - 04.2018
- Managed the full lifecycle (requirements, development, maintenance) for a strategic B2B pricing portal for the world's largest sea cable owner, engaging client stakeholders throughout the process.
- Planned development activities and led high-impact product demonstrations, influencing client adoption and contributing to project success factors, resulting in a 5% increase in conversion rates.
Business Analyst
Net Solutions
Chandigarh
02.2015 - 11.2017
- Engaged potential clients and partners in pre-sales activities, contributing to closing $2 Million in product deals within six months by effectively communicating value propositions.
- Spearheaded Agile adoption across the organization, influencing multiple functions to embrace new methodologies.
- Led the ideation and delivery of a B2B mobile platform for a major FMCG client and multiple hyper-local delivery platforms.
- Managed the development and delivery of a CXO data dashboard, reducing project escalation rates by 50% through improved transparency and reporting.
Education
Doctorate of Business Administration - Project Management & Generative AI
Swiss School of Business And Management
Geneva, Switzerland06-2025
Bachelor of Technology - Computer Science
Punjab Technical University
Jallandhar, India08-2009
Skills
- Project management and program management
- Complex project leadership
- Project lifecycle oversight
- Driving project execution
- Stakeholder engagement and management
- Cross-functional team leadership
- Influential leadership without authority
- Strategic planning and execution
- Complex problem solving and solutions
- Business acumen in insurance and financial services
- Clear and simplified communication
- Risk management strategies
- Process improvement and optimization
- Process improvement
- Project lifecycle management
- Documentation management
- Stakeholder relations
- Client relations
- Quality assurance
- Requirements gathering and analysis
- Agile methodologies including Scrum, Kanban, SAFe
- SQL proficiency
- Jira and Confluence expertise
- MS Office Suite and MS Project skills
- Data analysis and business intelligence with Power BI
- Insurance domain knowledge
- BFSI and FinTech expertise
- SaaS domain proficiency
Accomplishments
- Employee of the Quarter – Q4 2024, Trantor
- Employee of the Quarter – Q4 2023, Trantor
- Epitome of Team Work – Q4 2019, ResponseiQ
- Make a Difference Award – Q2 2018, FIS Global
- Award of Appreciation for Commitment & Contribution to Project – Q3 2017, Net Solutions
- Award of Appreciation - Winners - Hackathon – Q2 2017, Net Solutions
Certification
- SAFe 4 Certified Agilist - Scaled Agile
- Heart of Agile - Level A - Heart of Agile (Alistair Cockburn)
Volunteer Experience
Volunteer Leader, Agile Network India
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Lead Project Manager
Trantor
10.2021 - 04.2025
Product Manager
ResponseiQ
07.2019 - 07.2021
Business Analyst III
FIS Global
04.2018 - 07.2019
Senior Business Analyst
Netsmartz
11.2017 - 04.2018
Business Analyst
Net Solutions
02.2015 - 11.2017
Doctorate of Business Administration - Project Management & Generative AI
Swiss School of Business And Management
Bachelor of Technology - Computer Science
Punjab Technical University