Arindam Das
Service Desk Associate
Pune,MH
Summary
Passionate IT Professional specializing in service desk support and technical troubleshooting. Experienced in resolving user issues, managing ticketing systems, and delivering high-quality customer service. Skilled in diagnosing network problems with a focus on efficiency and user satisfaction. Continuously learning and adapting to new technologies to help businesses run smoothly. Ready to use and develop problem-solving and communication skills in Service Desk Engineer role.
Overview
3
3
years of professional experience
19
19
years of post-secondary education
3
3
Languages
Work History
Service Desk Associate
Wipro
05.2022 - Current
- Providing technical support for customers who encounter problems with their technology.
- Diagnosing problems and providing solutions.
- Ensuring customer satisfaction.
- Installing, supporting, upgrading, and resolving issues with computers, laptops, printers, and phones.
- Troubleshooting and resolving computer issues.
- Supporting the latest versions of Windows.
- Performing routine inspection and preventive maintenance on equipment.
- Providing technical support to clients and colleagues.
Education
Master of Business Administration - MBA - Business Analytics
Symbiosis School for Online & Digital Learning
01.2025 - 01.2027
Bachelor of Technology - BTech - Applied Electronics & Instrumentation Engineering
Dr. B.C. Roy Engineering College
08.2015 - 06.2019
CBSE AISSCE - Mathematics, Physics, Chemistry, English & Information Technology
Sri Chaitanya College of Education
04.2013 - 03.2015
CBSE AISSE - Mathematics, Science, Social Science, English, Hindi
Kendriya Vidyalaya
04.2002 - 03.2013
Skills
Remote Troubleshooting
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Service Now
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Master of Business Administration - MBA - Business Analytics
Symbiosis School for Online & Digital Learning
01.2025 - 01.2027
Service Desk Associate
Wipro
05.2022 - Current
Bachelor of Technology - BTech - Applied Electronics & Instrumentation Engineering
Dr. B.C. Roy Engineering College
08.2015 - 06.2019
CBSE AISSCE - Mathematics, Physics, Chemistry, English & Information Technology
Sri Chaitanya College of Education
04.2013 - 03.2015
CBSE AISSE - Mathematics, Science, Social Science, English, Hindi
Kendriya Vidyalaya
04.2002 - 03.2013
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