Arindam Das
Service Desk Associate
Pune,MH
Summary
Passionate IT Professional specializing in service desk support and technical troubleshooting. Experienced in resolving user issues, managing ticketing systems, and delivering high-quality customer service. Skilled in diagnosing network problems with a focus on efficiency and user satisfaction. Continuously learning and adapting to new technologies to help businesses run smoothly. Ready to use and develop problem-solving and communication skills in Service Desk Engineer role.
Overview
3
3
years of professional experience
19
19
years of post-secondary education
3
3
Languages
Work History
Service Desk Associate
Wipro
05.2022 - Current
- Providing technical support for customers who encounter problems with their technology.
- Diagnosing problems and providing solutions.
- Ensuring customer satisfaction.
- Installing, supporting, upgrading, and resolving issues with computers, laptops, printers, and phones.
- Troubleshooting and resolving computer issues.
- Supporting the latest versions of Windows.
- Performing routine inspection and preventive maintenance on equipment.
- Providing technical support to clients and colleagues.
Education
Master of Business Administration - MBA - Business Analytics
Symbiosis School for Online & Digital Learning
01.2025 - 01.2027
Bachelor of Technology - BTech - Applied Electronics & Instrumentation Engineering
Dr. B.C. Roy Engineering College
08.2015 - 06.2019
CBSE AISSCE - Mathematics, Physics, Chemistry, English & Information Technology
Sri Chaitanya College of Education
04.2013 - 03.2015
CBSE AISSE - Mathematics, Science, Social Science, English, Hindi
Kendriya Vidyalaya
04.2002 - 03.2013
Skills
Remote Troubleshooting
Service Request
Incident Management
Service Now
Remote Desktop Troubleshooting
Change Management
Service Level Agreement
VPN Troubleshooting
Azure
Organizational Unit
Active Directory
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Service Now
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Master of Business Administration - MBA - Business Analytics
Symbiosis School for Online & Digital Learning
01.2025 - 01.2027
Service Desk Associate
Wipro
05.2022 - Current
Bachelor of Technology - BTech - Applied Electronics & Instrumentation Engineering
Dr. B.C. Roy Engineering College
08.2015 - 06.2019
CBSE AISSCE - Mathematics, Physics, Chemistry, English & Information Technology
Sri Chaitanya College of Education
04.2013 - 03.2015
CBSE AISSE - Mathematics, Science, Social Science, English, Hindi
Kendriya Vidyalaya
04.2002 - 03.2013