Thejashri K
Bangalore
Summary
Adaptable with extensive experience providing first class results. Meets job demands and deadlines through diligent work ethic and dedicated to quality.
Overview
6
6
years of professional experience
Work History
Head Teller
IDFC First Bank
Bengaluru
02.2024 - Current
- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Balanced daily transactions to ensure accuracy of account information.
- Provided customer service by responding to inquiries and resolving complaints.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Reconciled daily transactions with the general ledger system using specialized software programs.
- Managed day-to-day operations of the teller line including scheduling staff members.
- Verified amounts and integrity of every check or funds transfer.
- Reviewed and analyzed customer account activity to identify any fraudulent activities.
- Analyzed customer records, transaction histories, account statements, and other documents to detect any signs of suspicious activity.
Personal Banker/Assistant manager
YES Bank
Bengaluru
11.2023 - 11.2023
- Handling branch transactions including cash management, inventory management, assets operations etc
- Ensure cheques are entered on daily basis within cut off using Oracle felxcube
- Improved customer satisfaction by providing personalized banking solutions and recommendations
- Assisted clients with account management, leading to increased loyalty and retention rates
- Identified cross-selling opportunities by analyzing customer needs and offering suitable financial products
- Performing fraud investigation relating to monetary issues, legal claims and death claim settlement
- Handling branch remittance,cash receipts and payments, safe keeping of various deliverables security items and customer servicing
- Responsible for all financial and non financial transactions
- Responsible for all AOF and instructions checking in day to day basis
- Entering customer transactions into system to record transactions and issue computer generated receipts
Assistant service delivery manager (ASDM) – Cash
IndusInd Bank
Bengaluru
02.2022 - 03.2023
- Processing of transverse, DDPO, RTGS and NEFT
- Handle transactions for customers including cash depositing, withdrawal, transfer loan payments, cashers checks and opening and closing of accounts
- Identify customer needs provide information on new products and services and direct customers to branch representatives as needed
- E payment processing
- Accurately maintain records of each transaction and ensure all documentation and paper work was in place and within compliance
- Provide a high level of customer service offering answers and assistance
- Locker operations
- Resolving customer request and complaints within tat
- Handling customer queries
- Cross selling the products through walkins and help customers open and close accounts, credit card, savings accounts, personal loans and mortgages
Process Associate
Accenture
Bengaluru
10.2018 - 11.2019
- Worked as a process associate for a year under JAGUAR project
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns
- Worked varied hours to meet seasonal and business needs
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
- Developed and implemented strategies to increase customer satisfaction and engagement
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
- Managing process dashboard on regular basis
- Managing SLA work without missing deadline
- Involved in improving quality of team
- Conducting and Sharing the Process knowledge With the team during huddle
- Handling help desk call
Education
MBA - HR
St.Joseph's Evening College
01.2022
B.Com -
St.Anne's degree College for women
06.2018
PUC -
St.Anne's pre University college for girls
05.2015
SSLC -
St.Antony's girls high school
05.2013
Skills
- Transaction Processing
- Cash Handling
- Accuracy
- Client Relations
- Project coordination
- Organizing and preparing meetings
- Time management
- Fraud case management
- Professional networking
Accomplishments
- Mystellar Award, Accenture, 07/01/19, Won the award for the month of July 2019
- Promotion, Accenture, 01/01/20, Got promoted to the next level as a fast track fresher in the span of 6 months
Timeline
Head Teller
IDFC First Bank
02.2024 - Current
Personal Banker/Assistant manager
YES Bank
11.2023 - 11.2023
Assistant service delivery manager (ASDM) – Cash
IndusInd Bank
02.2022 - 03.2023
Process Associate
Accenture
10.2018 - 11.2019
MBA - HR
St.Joseph's Evening College
B.Com -
St.Anne's degree College for women
PUC -
St.Anne's pre University college for girls
SSLC -
St.Antony's girls high school
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