Thejaswi Karla
Hyderabad
Summary
Highly motivated and results-oriented IT professional with a strong foundation in computer science and a passion for exceeding customer expectations. Proven ability to troubleshoot technical issues, diagnose problems, and develop effective solutions. Possess excellent communication skills and experience building and utilizing ticketing systems to streamline support processes. Eager to leverage technical expertise and strong interpersonal skills to excel as a Technical Support Engineer at DXC Technology India.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Associate Consultant
JK Technosoft
Bengaluru
01.2022 - 12.2022
- Troubleshooted various IT requests, including application troubleshooting, maintenance, installation, configuration, and testing.
- Built and maintained business applications using Progress 4GL, collaborating with the technical team to meet client needs.
- Optimized application performance by improving code efficiency and reducing database queries.
- Conceptualized and developed "IT-Request," a ticketing system that automated and tracked IT support issues, significantly reducing resolution time (30% improvement).
Education
B.Tech - Computer Science And Engineering
Vaagdevi College Of Engineering
Warangal, TG07-2021
Skills
- Technical Support: Troubleshooting, diagnosing, incident resolution, application support, ticketing systems (developed and implemented a ticketing system that reduced resolution time by 30%)
- Communication: Excellent written and verbal communication skills in English with a clear and professional accent Adept at explaining technical concepts to non-technical audiences
- Problem-Solving: Skilled in analyzing problems, identifying root causes, and developing effective solutions
- Computer Skills: Proficient in Windows operating systems, web development (HTML, CSS), and various programming languages (Java, C, Python, Progress 4GL)
- Networking: CCNA certified with knowledge of TCP/IP, LAN/WAN, routers, and switches
- Software: Progress Developer Studio, Jupyter Notebook
- Data Science: Data analysis, visualization, basic Machine Learning (experience with Python for Machine Learning projects)
Certification
- CCNAv7: Enterprise Networking, Security, and Automation
- Programming Essentials in C (CLA)
- Programming Essentials in C++ (CPA)
- Programming Essentials in Python (PCAP)
Timeline
Associate Consultant
JK Technosoft
01.2022 - 12.2022
B.Tech - Computer Science And Engineering
Vaagdevi College Of Engineering
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