Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
Place
Personal Information
Languages
Timeline
Generic

Thejaswini T. V

Mysore

Summary

To join an organization which brightens my career, encourages in updating my knowledge, innovating new technologies, maintaining positive attitude, achieving organization’s goals which would be beneficial both for the organization as well as self-career. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Telecommunications Sales Representative

24[7]ai
Banglore, karnataka
07.2024 - 01.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Explaining about the optus services for the US customer know the better option for the service

Senior Analyst

Concentrix
Banglore, karnataka
01.2024 - 07.2024
  • Advised customers of products and services and assisted bankers in delivering superior customer service.
  • Maintained friendly and professional customer interactions.
  • Educated customers on online banking and mobile banking applications.

Senior Customer Executive

Europets Products private limited
Banglore
05.2022 - 02.2023
  • Working as senior customer executive (Bangalore region)
  • Reviewed customer surveys and evaluations and made necessary adjustments to improve satisfaction.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Excelled in exceeding daily credit card application goals.

Senior Customer Executive

Tech active Solution
06.2020 - 04.2022
  • Maintained accurate records of all customer interactions in order tracking systems.
  • Strengthened customer retention by offering discount options.
  • Developed and maintained comprehensive SOPs for CRM operations, ensuring consistency and compliance.

Senior Executive Operations

Aegis pvt ltd
Banglore
01.2016 - 04.2017
  • Company Overview: Flipkart Process.
  • Listing process (handling customer and seller issues through the email process).
  • Helping the seller the list the products

Accounts Receivable

SYS INFORMATION PVT LTD
Mysore
04.2015 - 01.2016
  • Performed daily reconciliation of accounts receivable and payable.
  • Calling the insurance company in the UK to get the details of the customer's medical insurance.

Education

Diploma -

NTTC
02.2025

Bachelors in Commerce -

Karnataka state open university
Karnataka
01.2022

P.U.C -

Jss college for women’s
Karnataka
01.2009

S.S.L.C -

Vijayavittalavidyashala
Karnataka
01.2007

Skills

  • MS Office
  • Basic
  • Relationship management
  • Customer segmentation
  • Customer support

Languages

  • Kannada
  • English
  • Telugu
  • Hindi

Hobbies and Interests

  • Listening music
  • Dancing

Disclaimer

I hereby declare that the information furnished above is true to my knowledge and belief.

Place

Mysore, Karnataka

Personal Information

  • Husband's Name: Prasad Gajendra
  • Date of Birth: 07/21/91
  • Gender: Female
  • Nationality: Indian

Languages

English
First Language
English
Intermediate (B1)
B1
kannada
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1

Timeline

Telecommunications Sales Representative

24[7]ai
07.2024 - 01.2025

Senior Analyst

Concentrix
01.2024 - 07.2024

Senior Customer Executive

Europets Products private limited
05.2022 - 02.2023

Senior Customer Executive

Tech active Solution
06.2020 - 04.2022

Senior Executive Operations

Aegis pvt ltd
01.2016 - 04.2017

Accounts Receivable

SYS INFORMATION PVT LTD
04.2015 - 01.2016

Diploma -

NTTC

Bachelors in Commerce -

Karnataka state open university

P.U.C -

Jss college for women’s

S.S.L.C -

Vijayavittalavidyashala
Thejaswini T. V