Result-oriented Data Analyst with over 2 years of experience, possessing extensive proficiency in tools such as SQL, Python, Tableau, and Advanced Excel. Additionally, I bring expertise in dashboard creation and reporting to drive data-driven insights and decision-making.
Customer Service Requests Analysis:
As data analyst, I took a service request (311) call data from New York City CCRB as a dataset to perform statistical analysis like hypothesis testing and Kruskal-Wallis H-test. And utilized data wrangling techniques to understand the pattern in the data and visualize the major types of complaints.