Thendik Irene
Indianapolis
Summary
Compassionate and detail-oriented Certified Medical Assistant with experience in patient care, clinical support, office management, and customer service. Skilled in assisting providers with medical procedures, patient communication, case management, and team coordination. Strong ability to work in fast-paced environments while maintaining professionalism and quality care.
Overview
6
6
years of professional experience
Work History
Manager
Happy Family Cleaning
Indianapolis
02.2026 - Current
- Managed operations for three commercial buildings, ensuring maintenance of service standards
- Supervised and evaluated staff performance, providing guidance and feedback
- Conduct weekly building inspections to maintain service standards
- Resolve customer concerns and complaints professionally
- Communicate with customers to ensure high-quality service
- Followed up with clients to confirm satisfaction with cleaning services
Certified Medical Assistant
South 31 Family Care
Indianapolis
08.2024 - Current
- Administer vaccines and injections for patients of all ages
- Assisted providers during OB visits, Pap smears, and general procedures to ensure patient comfort and accurate outcomes
- Perform diagnostic testing including COVID-19, flu, and RSV tests
- Supported triage by assessing patient concerns and effectively relaying critical information to providers for timely interventions
- Managed prescription refill requests and coordinated communication with pharmacies to ensure seamless patient access to medications
- Room patients and obtain vital signs
- Maintain clean, organized, and fully stocked exam rooms
- Provide patient support in person and over the phone
Janitorial Manager
YMCA
Indianapolis
06.2025 - 10.2025
- Communicated with clients to enhance quality of cleaning services
- Addressed customer concerns to improve satisfaction and resolve complaints
- Managed client feedback and service reviews to inform service improvements
- Recruited temporary employees to cover staffing shortages
Office Manager & Case Management Assistant
Burmese American Community Institute
Indianapolis
01.2022 - 08.2024
- Assisted refugees and immigrants with USCIS forms, including N-400 and passport applications
- Managed incoming mail and prioritized urgent cases to ensure timely responses and client support
- Monitored client case statuses and updated records to ensure compliance and accuracy in documentation
- Communicated with USCIS to submit signed client documents for attorneys
- Attended weekly meetings to discuss progress and provide updates
- Maintained a clean and organized office environment
- Assigned and supervised weekly office cleaning tasks to maintain a sanitary and organized workspace
Tutor / Program Assistant
Kumon After School Program
Indianapolis
03.2021 - 08.2021
- Taught math and reading skills to improve student performance
- Supported students in completing homework assignments to enhance understanding
- Evaluated homework assignments and tests for accuracy
- Communicated student progress with parents to foster engagement
Education
Medical Assistant Program -
Ivy Tech Community College
Plainfield, IN05-2024
University of Indianapolis
Indianapolis, IN03-2022
Biomedical Science Program -
Central Nine Career Center
Greenwood, IN05-2021
High School Diploma -
Perry Meridian High School
Indianapolis, IN05-2021
Skills
- Office Administration
- Medical Documentation
- Customer Service
- Time Management
- Multitasking
- Critical Thinking
- Flexibility
- Teamwork
- Communication
- Active Listening
- Empathy and Compassion
- Patient Care
Volunteer Experience
- Indiana Disciples Church, Indianapolis, IN, Sunday School Teacher & Worship Team Member, 11/01/20, 03/01/25, Taught Bible lessons, songs, prayer, and dance to children, Assisted in organizing church events and activities, Served as praise and worship backup leader, Coordinated church picnic shelter reservations
- Bethetal Matu Christian Church, Indianapolis, IN, Sunday School Teacher Assistant, 01/01/18, 10/01/20, Assisted teachers with classroom activities and lesson preparation, Supported praise and worship activities
Languages
- Burmese
- Matu Chin
- English
Timeline
Manager
Happy Family Cleaning
02.2026 - Current
Janitorial Manager
YMCA
06.2025 - 10.2025
Certified Medical Assistant
South 31 Family Care
08.2024 - Current
Office Manager & Case Management Assistant
Burmese American Community Institute
01.2022 - 08.2024
Tutor / Program Assistant
Kumon After School Program
03.2021 - 08.2021
Medical Assistant Program -
Ivy Tech Community College
University of Indianapolis
Biomedical Science Program -
Central Nine Career Center
High School Diploma -
Perry Meridian High School