Thenmozhi Mohan
Bengaluru
Summary
Professional consultant with proven ability to drive impactful business outcomes through strategic planning and analysis. Demonstrated success in managing cross-functional teams and delivering comprehensive solutions that align with client needs. Valued for adaptability, collaboration, and results-driven mindset, with expertise in project management and stakeholder engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Consultant
Georgia Pacific (Through Deloitte)
06.2021 - 09.2023
- Led requirement gathering and documentation for Georgia-Pacific’s Salesforce B2B eCommerce platform, supporting $500M+ in annual transactions
- Developed functional specification documents (FSDs), technical integration documents, and process workflows to ensure seamless ERP and third-party system integration
- Collaborated with stakeholders to define business needs, reducing requirement gaps by 30%
- Improved documentation efficiency by 40%, accelerating development timelines
- Facilitated cross-functional discussions to enhance system adoption and user experience
- Delivered end-to-end process mapping and functional designs, supporting a scalable eCommerce ecosystem
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
- Evaluated clients' needs and created plan of action to provide solutions.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Exceeded customer requirements with accurate and deliverable solutions.
- Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
Business Analyst
Foundation Building Materials (Through Brillio Technologies)
01.2020 - 05.2021
- Served as liaison between business users and application service providers
- Conducted business process Gap Analysis between To-Be design and SAP standard Business Processes and made recommendations for Process Improvement
- Translated business requirements into SAP Functional requirements and created Functional Design Specifications
- Solved application and configuration issues and collaborated with other BSA's to ensure end-to-end business process integration
- Created Test Scripts, developed SAP User Procedures, Training Curriculum and conducted Training Sessions for all levels of end users
- Led the planning and migration of order data and helped developer in implementation and migrated 1million plus records from cross functional system
- Provided solution to complex business requirements in consideration with current design
- Actively involved in RFI, RFE & RFP for new e-commerce projects
Senior Consultant
Hewlett Packard Enterprise (Through Wipro Limited)
01.2019 - 01.2020
- -Gathered requirement from business, stake holders and multiple cross functional teams.
- Provided technology Hybris consultation to business users
- Helped identifying Hybris scope for each of the sprint.
- Coordinated with offshore team to explain the business requirement and functional design to align on the application development status
- Managed and prioritized requirements in scrum.
- Facilitated Product Backlog Refinement sessions and worked closely with the product owner.
- Created detailed functional design documents, reviewed with business owners and get sign-off.
- Proposed solutions bets utilizing Hybris product features to minimize development time and cost.
- Prepared detailed user stories for all the requirements with clear acceptance criteria and sign-off from stakeholders responsible for the functional components and design of Hybris.
- Evaluated potential software solutions and the system architecture to ensure that they meet client requirements.
- Design and document unit test case for all the user stories based on acceptance criteria and definition of done.
- Carried out testing and validation of the product being developed, provide feedback to development team to ensure high quality delivery.
- Act as functional SME for the development team and testing team to provide required clarifications and knowledge transfer.
- Conduct Demo of the work being done to business owners, discuss and document review feedbacks and work with development team to get it addressed.
- Evaluated information gathered from multiple sources and reconcile.
- Helped team to understand Hybris out of the box features and extend to customize as per requirements.
- Showcased Hybris B2B e Commerce features to customer and enabled developing and delivering those features.
- Created training material of various features being developed, usage of Hybris provided features and conducted the training sessions for all stakeholders involved.
- Process improvements – understand the current system by discussing with product owners and support teams, identify the bottlenecks and suggest improvements.
- Exceeded customer requirements with accurate and deliverable solutions.
- Developed custom solutions based upon clients' strict requirements.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Assessed needs for projects and made proposals to senior executives.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Senior Consultant/Team Lead
British American Tobacco (Through Wipro Limited)
03.2017 - 01.2019
- Spearheaded the customer interactions and interacted with stakeholders from Canada, Australia, UK, Malaysia, New Zealand and Brazil on a daily basis to gather requirements and clear impediments
- Managed a team that combined unique blend of development and support resources
- Helped in managing the scope, quality, time for support engagements
- Provided functional expertise on Hybris during issue and implementation of the project to the stakeholders
- Participated in all scrum ceremonies and provided inputs as required
- Conducted the scrum meetings whenever required
- Strong documentation experience in documenting functional and non-functional requirements from the customer
- Spearheaded the Hybris Go-live activities and transitioned for new end markets
Senior Consultant
British American Tobacco (Through Wipro Limited)
08.2014 - 03.2017
- Groomed team members to address technical issue as an individual consultant
- Performed SSL certificate renewal for the ecommerce site coordinating with multiple teams starting from procurement till renewal
- Handled various session to transfer knowledge to clients
- Provided solution to complex issues within a stringent timeline with complete efficiency
- Reduced number of open incidents in the JIRA by 10% by analyzing and providing solution
- Drafted support procedure to decrease client reported ticket/issue turnaround
- Identified solution for the performance issue of B2B Hybris (VeO) application and provided solution
- Resolve the issues reported by the end users within the timeframe
- Responsible for support, maintenance and testing of various modules of the site
- Monitor performance of the system using Dynatrace
- Analyzed User experience from UEM in Dynatrace and provide effective solution
- Handle various technical & operation calls with clients
Project Engineer
AkzoNobel (Through Wipro Limited)
05.2014 - 08.2014
- Install the Hybris multichannel suite 5.1.1.0
- Configure the application and web server
- Setting up SMTP server for email configuration
Project Engineer
eCommerce Site Customization for Home and health care clients
01.2014 - 05.2014
- Customize Hybris Management Console to meet client requirements
- Developed impex files for Catalog management
- Coding on tracking intelligent information of the user access on the website
Education
Master of Business Administration - Technology Management
Anna University
Chennai 08.2016
Bachelor of Engineering - Computer Science
Kingston Engineering College
Vellore04.2012
Skills
- Requirement Gathering & Elicitation
- Business Process Modeling
- Use Case & User Story Development
- Functional & Non-Functional Requirements Documentation
- Gap Analysis / SWOT Analysis
- UAT Planning & Execution
- Agile Methodologies
- Stakeholder Management
- Communication & Presentation
- eCommerce & Retail
- SAP Hybris
- API & System Integration Knowledge
Certification
- CSPO certified Product Owner.
- Certified Hybris Commerce Business Analyst.
Accomplishments
- Appreciated by the client for the good work in BAT.
- Received Best Developer Award from Hybris practice.
- Certificate of Appreciation "Most Valuable Player" received from BAT.
Timeline
Senior Consultant
Georgia Pacific (Through Deloitte)
06.2021 - 09.2023
Business Analyst
Foundation Building Materials (Through Brillio Technologies)
01.2020 - 05.2021
Senior Consultant
Hewlett Packard Enterprise (Through Wipro Limited)
01.2019 - 01.2020
Senior Consultant/Team Lead
British American Tobacco (Through Wipro Limited)
03.2017 - 01.2019
Senior Consultant
British American Tobacco (Through Wipro Limited)
08.2014 - 03.2017
Project Engineer
AkzoNobel (Through Wipro Limited)
05.2014 - 08.2014
Project Engineer
eCommerce Site Customization for Home and health care clients
01.2014 - 05.2014
Master of Business Administration - Technology Management
Anna University
Bachelor of Engineering - Computer Science
Kingston Engineering College
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