Thensei Gary Touthang
Delhi
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
17
17
years of professional experience
Work History
Service Advisor
British Airways
NOIDA
01.2024 - Current
- Assisted with customer inquiries regarding flight information, baggage policies, and seating arrangements.
- Answered incoming calls from customers seeking help booking tickets or making changes to existing reservations.
- Maintained up-to-date knowledge of airline policies regarding fares, schedules, special offers, and other services offered by the airline.
- Managed customer expectations in a professional manner during peak travel times.
- Provided customers with accurate directions to the airport terminal.
- Ensured compliance with airline regulations and procedures related to ticketing, check-in, boarding, and disembarkation of passengers.
- Resolved customer complaints by providing prompt and courteous service.
- Issued refunds or credits when appropriate due to flight cancellations or delays.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Senior Customer Care Executive
iEnergizer
NOIDA
09.2019 - 12.2022
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Listened attentively to customer concerns and provided appropriate solutions within the time limits.
- Complied with quality assurance standards while handling customer inquiries.
- Adhered to all company policies and procedures when dealing with customers.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Provided accurate information about products or services to customers.
- Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
Senior Customer Service Representative
WNS
Gurgaon
11.2007 - 03.2011
- Issued tickets with correct information regarding flight times, destinations, and seat assignments.
- Assisted in troubleshooting problems encountered during the check-in process at airports or other locations.
- Informed passengers about baggage allowances, restrictions, and fees associated with their flights.
- Assisted in resolving customer complaints and inquiries related to ticketing services.
- Maintained up-to-date knowledge of airline rules and regulations related to ticketing services.
- Answered phone calls from customers seeking assistance with ticketing issues or questions.
Education
Bachelor of Commerce - B.Com
DR Bhim Rao Ambedkar College
New Delhi08-2007
12 - Class 12
Vidya Mandir
Guwahati05-2004
HSLC - Class 10
Kangpokpi Higher Secondary School
Manipur03-2002
Skills
- Customer Service
- Handling Customer Complaints
- Team Collaboration
- Attention to Detail
- Excellent Communication
Affiliations
- Playing and watching football
- Listening to music
- Travelling
Languages
Kuki
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Service Advisor
British Airways
01.2024 - Current
Senior Customer Care Executive
iEnergizer
09.2019 - 12.2022
Senior Customer Service Representative
WNS
11.2007 - 03.2011
Bachelor of Commerce - B.Com
DR Bhim Rao Ambedkar College
12 - Class 12
Vidya Mandir
HSLC - Class 10
Kangpokpi Higher Secondary School
Similar Profiles
Salman HameedSalman Hameed
Customer experience representative /Gate Team Lead at British AirwaysCustomer experience representative /Gate Team Lead at British Airways
Mohammed Owais AhmedMohammed Owais Ahmed
Aircraft technician at British AirwaysAircraft technician at British Airways
Larisa Andreea CorduneanuLarisa Andreea Corduneanu
Volunteer at British AirwaysVolunteer at British Airways