Thercilla Jason Fernandes

Dynamic Fraud Specialist with expertise in statistical analysis and fraud prevention at JP Morgan Chase & Co. Proven track record in developing policies that enhance fraud detection and training teams to improve performance. Recognized for exceptional problem-solving abilities and fostering collaboration to achieve organizational goals. Highly trained individual boasting a career involved in reviewing accounts and uncovering issues. A gifted Fraud Analyst determining risk levels and communicating effectively with clients and internal personnel. Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Skilled in identifying, investigating, and resolving complex financial frauds with background as Fraud Examiner. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated. Highly skilled Fraud Specialist with relevant experience in investigating and resolving fraud cases in the financial industry. Possess strong abilities in data analysis, risk assessment, and policy compliance to effectively detect fraudulent activities. Proven skills in customer service including communication and problem-solving have led to successful client relationships. Previous roles have resulted in improved operational efficiency and reduced financial losses due to fraud. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service. Highly knowledgeable Subject Matter Expert with background in managing complex projects, fostering cross-functional collaboration and driving innovation. Demonstrated success in leading teams towards the achievement of organizational objectives while maintaining high standards of professionalism and integrity. Excel at clear communication, adaptability, and teamwork to navigate complex projects with ease.

• Certificate of Recognition for Employee of the month for Fraud verification
• Most dedicated employee for card fraud prevention
• Outstanding performance and commitment to maintaining chase values
• Certificate for Best Customer Representative employee.

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