Theresa Brock
Jeffersonville
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Territory Supervisor
Hallmark Cards Distribution Center
08.2019 - Current
- Provided comprehensive training to new hires, ensuring they were equipped with the skills necessary to succeed in their roles.
- Assessed territorial needs regularly.
- Enhanced communication within the team and encouraging all members to use Teams Chat.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organization.
- Provided leadership, guidance and direction to Retail Merchandisers offering assistance when needed.
- Ensured customer satisfaction by addressing concerns promptly and providing exceptional service.
- Organized and detail-oriented with a strong work ethic.
Membership Development Manager
JenCare Senior Medical Center
07.2017 - 07.2019
- Collaborated with the sales team to increase brand awareness and enhance business development by building and maintaining relationships with key account
- Worked to reach sales targets
- Promoted brand awareness and utilized networking to increase brand development
- Identified appropriate marketing channels and target customers for campaigns
- Coordinated resources to craft plans for various projects including product launches and events
Medical Benefits Investigation
BriovaRX Specialty Pharmacy
05.2016 - 07.2017
- Precisely evaluated and verified benefits and eligibility
- Interacted with providers and other medical professionals regarding documentation policies and procedures
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation
- Verified patients' eligibility and claims status with insurance agencies
Licensed Health Agent
Optum Health Care
09.2014 - 02.2016
- Educated potential clients on insurance options
- Evaluated the accuracy and quality of data entered into the agency management system
- Followed up with customers on unresolved issues
- Reviewed premiums and established payment methods for sales
- Acted professionally and patiently when addressing negative customer feedback
- Addressed and resolved customer complaints empathetically and professionally
Aircraft Engine Coordinator
UPS Air Group
07.1988 - 06.2014
- Researched and resolved issues regarding the accuracy of vendor FAA certification
- Documented business processes and analyzed procedures to see that they would meet changing business needs
- Sourced qualified vendors for aircraft maintenance needs and assisted in negotiated contracts
- Coordinated work between multiple aircraft engine overhaul facilities
- Assisted in implementing standard operating procedures
Education
Aviation Business Adminstration - Aviation
Embry-Riddle Aeronautical
Louisville, KYSkills
- Proficient in Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Salesforce
- Analytical
- Attention to detail
- Critical thinking
- Quality assurance
- Research and data analysis
- Close attention to detail
- Blue Yonder
- SAP
Certification
United Health Care Accident & Health Insurance License
Timeline
Territory Supervisor
Hallmark Cards Distribution Center
08.2019 - Current
Membership Development Manager
JenCare Senior Medical Center
07.2017 - 07.2019
Medical Benefits Investigation
BriovaRX Specialty Pharmacy
05.2016 - 07.2017
Licensed Health Agent
Optum Health Care
09.2014 - 02.2016
Aircraft Engine Coordinator
UPS Air Group
07.1988 - 06.2014
Aviation Business Adminstration - Aviation
Embry-Riddle Aeronautical
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