Theresa Golightly
Greenwood
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Known for being methodical, orderly and efficient.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Scott Sutton State Farm
09.2023 - 05.2025
- Assisted customers with inquiries and product information, providing timely and accurate responses.
- Utilized customer service software to document interactions and resolve issues efficiently.
- Learned company policies and procedures to deliver consistent support and enhance customer satisfaction.
- Collaborated with team members to address complex customer concerns, fostering a positive environment.
- Engaged in continuous learning to improve product knowledge and enhance customer interactions.
- Supported promotional initiatives by informing customers about current offers and services available.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Front of House Employee
Farmhouse Deli
03.2019 - 09.2023
- Delivered exceptional customer service to enhance dining experience.
- Managed cash register operations accurately and efficiently.
- Assisted in inventory management and restocking supplies as needed.
- Maintained cleanliness and organization of front of house area.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Handled customer inquiries and resolved issues promptly and professionally.
- Trained new employees on operational procedures and customer service standards.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
Farm Hand
Religious Organization
10.2017 - 06.2018
- Assisted with livestock care, including feeding, watering, and monitoring health.
- Collaborated with team members to ensure timely completion of daily tasks.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
High School Teacher
St. Marys Academy
08.2015 - 06.2017
- Developed engaging lesson plans aligned with curriculum standards to foster student understanding and interest.
- Implemented diverse instructional strategies to accommodate various learning styles and promote classroom participation.
- Assessed student performance through regular testing and feedback, adapting teaching methods accordingly for improved outcomes.
- Collaborated with colleagues to enhance educational programs and share best practices for effective teaching methodologies.
- Participated in professional development workshops to stay current with educational trends and continuously improve teaching effectiveness.
- Assessed student progress regularly, providing constructive feedback and targeted interventions to improve academic performance.
Education
Music Theory & Performance
Grand Rapids Community College
Grand Rapids, MIAssociate of Liberal Arts -
St Marys College
Saint Marys, KS08.2015
Skills
- Problem resolution
- Computer proficiency
- Conflict resolution
- Payment processing
- Product knowledge
- Prioritization
- Order fulfillment
- Store maintenance
- Account management
- Service upselling
- Stock management
Timeline
Customer Service Representative
Scott Sutton State Farm
09.2023 - 05.2025
Front of House Employee
Farmhouse Deli
03.2019 - 09.2023
Farm Hand
Religious Organization
10.2017 - 06.2018
High School Teacher
St. Marys Academy
08.2015 - 06.2017
Music Theory & Performance
Grand Rapids Community College
Associate of Liberal Arts -
St Marys College
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