THERESA M. JAMES
Rochester
Summary
Detail-oriented administrative and customer service professional with experience in retail management and team supervision. Skilled in scheduling, record-keeping, customer support, and process improvement. Known for strong organizational abilities, time management, and dedication to delivering excellent service.
Overview
10
10
years of professional experience
Work History
Store Manager
Joann Fabrics & Crafts
Plymouth
05.2022 - 04.2025
- Supervised daily store operations and managed a team of employees.
- Oversaw cash handling, deposits, and financial transactions.
- Trained and mentored staff on customer service best practices.
- Managed inventory, ordering, and merchandising to meet customer demand.
- Consistently met sales goals and improved store efficiency.
Assistant Manager
Walmart
Rochester
11.2020 - 05.2022
- Supervised daily operations to ensure team efficiency and productivity.
- Assisted in developing training programs for new staff members.
- Coordinated schedules to optimize resource allocation and workflow.
Customer Service Associate
Walmart
Rochester
04.2015 - 11.2020
- Assisted 50+ customers daily with purchases, returns, and inquiries.
- Operated cash register with 100% transaction accuracy.
- Supported store departments with stocking and organization.
- Recognized for delivering friendly and efficient customer service.
- Helped train new employees on company policies and systems.
Education
Business Management
Devry University
Chicago, INHigh School Diploma - General Curriculum
Munster High School
Munster, INSkills
- Microsoft Office Suite (Word, Excel, Outlook)
- Data entry & scheduling
- Customer service & conflict resolution
- Inventory & cash management
- Time management & organization
- Team leadership & training
References
Available upon request.
Timeline
Store Manager
Joann Fabrics & Crafts
05.2022 - 04.2025
Assistant Manager
Walmart
11.2020 - 05.2022
Customer Service Associate
Walmart
04.2015 - 11.2020
Business Management
Devry University
High School Diploma - General Curriculum
Munster High School