Therin Holland
Covington
Summary
I am a driven and collaborative individual with strong leadership and management skills, consistently demonstrating the ability to inspire, organize, and guide teams toward shared goals. I thrive in team-oriented environments and excel at fostering open communication, mutual respect, and a results-focused mindset. With a solid foundation in strategic planning and problem-solving, I effectively manage responsibilities, delegate tasks, and ensure that projects are completed efficiently and on time. My commitment to supporting team success and leading by example enables me to build trust, boost morale, and encourage continuous growth within any group or organization I’m a part of.
Overview
4
4
years of professional experience
Work History
County Market Office Person
Niemann Foods
06.2025 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Counting safe to make sure all money totals add up to correct amount.
- Counting cashier drawers to make sure POS report are even with drawer.
- Handling lotto and returns, etc.
County Market Cashier
Neimann Foods
03.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Intramural Sports Supervisor
Ball State Recreation Services
01.2023 - Current
- Recruited trained, and supervised referees, fostering a professional atmosphere during games.
- Increased event attendance by orchestrating creative marketing campaigns targeting potential participants.
- Promoted inclusive sportsmanship among players by addressing conflicts promptly and mediating disputes effectively.
- Monitored participant feedback surveys to continuously improve the overall quality of intramural sports programming offered at the institution.
- Effectively addressed any logistical issues that arose during game days such as inclement weather or last-minute venue changes.
- Fostered a welcoming environment for new participants by providing orientation sessions and necessary support during their initial involvement in intramural sports.
- Developed strong relationships with community partners, resulting in valuable sponsorships for intramural programs.
- Continuously evaluated program policies and procedures to ensure alignment with best practices in the field of recreational sports management.
- Maintained accurate records of game results for use in determining playoff standings as well as individual player statistics throughout each season.
- Managed team rosters, ensuring accurate record-keeping and timely communication of game schedules to participants.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Monitored workers for performance, professionalism and service quality.
Intramural Sports Official
Ball State Recreation Services
10.2022 - Current
- Continuously improved officiating skills through ongoing training sessions, workshops, and mentorship opportunities.
- Received positive feedback from players and supervisors on professionalism, fairness, and overall officiating abilities.
- Contributed to a positive atmosphere by engaging with players during down times and offering encouragement during play.
- Maintained accurate game records for league standings, player statistics, and game results.
- Collaborated with other officials to ensure consistent rule interpretation and application across all games.
McDonalds Crew Trainer
McDonald's
04.2021 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Assessed training needs through regular observation and feedback collection, ensuring relevant and impactful learning experiences.
Education
High School Diploma -
Covington Community High School
Covington, INBachelor of Science - Human Resource Managment
Ball State University
Muncie, IN05-2026
Skills
- Team management
- Rules enforcement
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Team leadership
- Interpersonal skills
- Conflict resolution
- Staff management
- Continuous improvement
Accomplishments
I was nominated in 2025 for Undergraduate Student Employee of the Year for my job at Ball State University as an Intramural Sports Lead.
Nomination for Undergraduate Student Employee of the Year
Languages
English
Native or Bilingual
Timeline
County Market Office Person
Niemann Foods
06.2025 - Current
County Market Cashier
Neimann Foods
03.2025 - Current
Intramural Sports Supervisor
Ball State Recreation Services
01.2023 - Current
Intramural Sports Official
Ball State Recreation Services
10.2022 - Current
McDonalds Crew Trainer
McDonald's
04.2021 - Current
High School Diploma -
Covington Community High School
Bachelor of Science - Human Resource Managment
Ball State University
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