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Hi, I’m
Swarnendu Mittra
Manager II, Operations
Kolkata
Summary
Proactive and meticulous Operations Manager with over 6.5 years of experience in Supply Chain & Logistics industry. Currently working in Amazon India since 2017. Having expertise in supply chain, logistics, vendor manager and last mile planning. Certified Lean Six Sigma specialist.
Overview
7
years of professional experience
4
years of post-secondary education
1
Certificate
4
Languages
Work History
AmazonKolkata
Manager II, Operations
12.2022 - Current
Job overview
- Planning transportation process from "Fulfillment Center" to delivery stations In Kolkata, followed up defining delivery process from delivery station to customer address.
- Established a work force of ~50 In house associates & ~200 Delivery Associates to cater customers in parts of Central & North Kolkata.
- Continuously Improve delivery process and attain a sustained level of delivery performance improvement
- Performed extensive data analysis to identify performance bottlenecks and improve performance through continuous improvement.
- Implemented process improvement through Kaizen, Poka Yoke, GEMBA to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
AmazonKolkata
Operations Manager
05.2021 - 12.2022
Job overview
- Launched East India's first ever Large DS (Delivery Station) of Amazon India In Newtown, Kolkata. Was responsible for the entire operations planning from Day 1. Scaled up performance & quality parameters to the top notch level within a year.
- Was awarded with "Best Large DS" during Diwali'22 in india.
- Approx ~400 Delivery Associates & ~100 UTR (Under the roof) associates are a part of this large DS.
- Completed Lean Six Sigma Yellow Belt course. I was the 1st person to complete this from IN AMZL Org in Amazon.
AmazonRanchi
Station Manager
06.2020 - 05.2021
Job overview
- Primarily, I was responsible for setting up delivery infrastructure and ensure rapid growth in Ranchi, Jharkhand.
- Built highly motivated workforce with support from HR and training team , to meet operational requirements while continuously meeting high bar on quality and productivity.
- We scaled up AMZL (Core Amazon) operations in Ranchi to an extent where we were catering to ~10K customers per day.
- Was able to run AMZL business in Ranchi with one of the lowest CPS (Cost Per Shipment) during my tenure.
AmazonKolkata
Channel Team Lead
01.2019 - 06.2020
Job overview
- My primary responsibilities were:
- Account Identification & Acquisition: Market mapping, induction and onboarding of new accounts (I.H.S stores) in assigned territory.
- Account Management: Managing and driving the growth of Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for stores and Amazon.
- In my tenure - worked extensively in rural areas of West Bengal and as well as handled metro city, Kolkata (North Kolkata/East Kolkata Part).
- I used to manage ~8 Delivery Service Partners, ~120 (IHS Stores) with a daily average volume of ~22K packages.
AmazonHyderabad
Vendor Contact Management Consultant
05.2017 - 01.2019
Job overview
- Started my career with this role in Amazon in May'17.
- Served as a liaison between Amazon and vendors for the marketplaces of US and Canada.
- Handled multiple verticals like “Catalog & New Item Setup”, RBS (Retail Business Service), Shipments, Inventory, Promotions, Imaging, Procurement, Chargeback etc. as a consultant.
- Supported 3 teams as a mentor for new hires (Head count: 20-30 in each) and as well as tenured folks who were getting cross skilled.
- Got certified with CSM (Certified Specialty Mentor) & CST (Certified Specialty Trainer) in my tenure. I was the only 1 in my batch who had this privilege.
- I was sent to Chennai along with 3 others for a outsourced partner site launch in Chennai where we trained/scaled up entire process end to end in a partner company called Sutherland.
SutherlandChennai
Technical Support Engineer
10.2016 - 05.2017
Job overview
- Worked as an integral part of core technical support team for Microsoft products in Sutherland India.
- Supported different teams as "SME (Subject Matter Expert)” during my tenure of ~7 months.
- Partnered up with stakeholders to share critical technical information and deliver project updates.
Education
Biju Patnaik University Of TechnologyBhubaneswar
B.Tech from Mechanical Engineering
08.2012 - 06.2016
University Overview
- Professional development completed in Mechanical Engineering.
- Awarded for the extra curriculum activities that included Quiz, Debate and Extempore.
- Did internship in Chittaranjan Locomotive Workshop, the leading railway locomotive manufacturer of the world
Skills
Supply Chain Management
Accomplishments
1. Improvement of CSAT score in US & CA team (Location: Chennai, Sutherland - 2016)
2. Mentoring NH (New hire) associates in batches (Location: Hyderabad, Amazon - 2017-18)
3. Launching a partner site at Chennai from scratch (Location: Chennai, Amazon - 2018)
4. Opening up multiple Delivery Stations in upcountry locations of West Bengal. (Location: Kolkata, Amazon - 2019)
5. Improvement of FDDS (First Day Delivery Success) at a zonal level. (Location: Kolkata, Amazon - 2019/20)
6. Scaling up the performance of AMZL in Jharkhand. (Location: Ranchi, Amazon - 2020)
7. Launching the 1st Large DS (Delivery Station) in Kolkata with a headcount close to 500
(Location: Kolkata, Amazon - 2021)
8. Improvement of DPMO (Defects per million opportunities) at a zonal level (Location: Kolkata - 2022)
9. RLT (Rapid Lean Transformation) project on "Improving Ops TPH" at a zonal level. (Location: Kolkata, 2022). This was pivotal as a cost reduction strategy.
10. Spearheaded ~20+ Kaizen in productivity improvement & reduction of operational cost. Was appreciated by the Country Head - Akhil Saxena during his visit to Kolkata.
Software
Microsoft Project
Asana
ERP
Certification
Lean Six Sigma Yellow Belt
Interests
Continuous Improvement, Binge-browsing Quora, Exploring the world of Equities & Writing a word or two about recently released Indian Movies on social networking sites. I participate in quizzes & debate competitions, basically anything that stimulates the mind makes me attracted towards it.
Timeline
Manager II, Operations
Amazon
12.2022 - Current
Lean Six Sigma Yellow Belt
08-2022
Operations Manager
Amazon
05.2021 - 12.2022
Station Manager
Amazon
06.2020 - 05.2021
Channel Team Lead
Amazon
01.2019 - 06.2020
Vendor Contact Management Consultant
Amazon
05.2017 - 01.2019
Technical Support Engineer
Sutherland
10.2016 - 05.2017
Biju Patnaik University Of Technology
B.Tech from Mechanical Engineering
08.2012 - 06.2016
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