Thillainathan Natarajan
Bengaluru
Summary
Decisive and Results-driven Project Manager offering 8 years of expertise in delivering high-impact business strategies optimizing business processes, leading cross-functional teams, and driving operational efficiency. Proven expertise in project management, continuous improvement and implementing data-driven solutions to enhance workflow performance and productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Process Manager
Meta
08.2023 - Current
- Developed and maintained detailed project plans including technical workflows, budgets, timelines, and risk assessments, ensuring alignment with program objectives based on the strategic needs of the business.
- Streamlined technology enablement roadmaps by breaking down complex tasks and proactively mitigating risks, achieving a 14% reduction in implementation timelines.
- Applied Six Sigma framework to streamline partner call handling processes across EMEA, resulting in a significant 32% reduction in average call handling time.
- Planned and executed successful migration of CRM system from third-party tool to Meta internal applications and optimized the project cost by 29% Drove the enablement of Twilio integration in FB-CRM surface to enhance communication and improved agent productivity by 44%
- Delivered scaled product adoption strategies to engage over 80,000 emerging creators, facilitating their growth across various Meta-owned platforms (GenAI, Threads, IG, MV4B)
- Tracked YTD performance to uncover key trends, enabling informed decision-making to optimize marketing campaigns, improve partner engagement strategies, and drive significant product adoption. Increased user engagement by 26% through targeted product enhancements and personalized user experiences.
- Documented the identified/prioritized risks and treatment procedures in risk registers ensuring minimal disruption to project timelines and budgets.
- Provided key updates during WBRs, address top line challenges, and share best practices to ensure alignment with key outcomes and stakeholders communication.
Program Manager, Business Operations
Byju's - The Learning App
04.2017 - 05.2023
- Conducted comprehensive requirements analysis and managed scope changes to deliver projects on time and within budget. Owned the vision, strategy, and roadmap for enhancing customer experience for Byju's Exam Prep Application.
- Drove significant growth in mobile app user engagement and retention by providing personalized guidance and support, resulting in a 2x increase in engagement and a 30% reduction in drop-off rates targeting test group.
- Collaborated with the product, content and technology teams to brainstorm and implement solutions to improve customer experience, front line efficiency and deliver just in time help to learners.
- Successfully implemented and managed a comprehensive VOC program, incorporating surveys, interviews, and social media monitoring to identify and prioritize key product enhancements, leading to a 20% increase in product adoption rates.
- Utilized Jira software to monitor project progress, performance and adherence to timelines. Implemented effective project management strategies, resulting in a 26% improvement in issue resolution rate.
- Enhanced team compliance by sharing knowledge and implementing best practices from quality and compliance training.
Skills
- Project Planning & execution
- Data Analysis and Reporting
- Risk & Change Management
- Stakeholder Management
- Agile Project Management
- Program Engagement Metrics
- Process Improvement
- Quality Management
- Collaboration
- User Acceptance Testing
Certification
- Google Project Management Professional
- Strategic Project Risk Management
- Agile Project Management
- Integrating GenAI into Business Strategy.
- Agile with Atlassian Jira
- Google Data Analytics: Data, Data, Everywhere
- Atlassian University Badge - Agile In Jira
- The PMI Kickoff Predictive Badge
Tools
- Jira Software, Miro, Figma, Tableau, Asana, MySQL, Minitab, MS-Excel & Office suite.
- CRM - Salesforce, Freshdesk, LeadSquared
Education
Bachelor of Engineering (Mechanical)
05/2015
MNMJEC| Chennai
Timeline
Process Manager
Meta
08.2023 - Current
Program Manager, Business Operations
Byju's - The Learning App
04.2017 - 05.2023
Similar Profiles
Jade ClarkeJade Clarke
Product Manager at MetaProduct Manager at Meta
Gabriel BarelaGabriel Barela
Operations & Maintenance Lead at MetaOperations & Maintenance Lead at Meta
Lauren MeirLauren Meir
Global Head of Procurement at MetaGlobal Head of Procurement at Meta