Thimmaiah MB

• Lead Student Services and Student Affairs operations, overseeing a team of 20 employees including three Team Leaders.
• Manage over 50,000 online student records and CRM (Dynamics 365).
• Supervise registration, exams, and support services while improving technology for student experience.
• Coordinate with leadership teams to implement process improvements and UAT initiatives.
• Handle escalated student cases to ensure smooth academic term operations.

In charge of Admission Processing and Transfer credit
• Lead a team of 21 employees, including 2 Team Leader , 3 specialist ,16 officers including 3 International Arabic officers
• Monitor and supervise Admission Processing and Transfer credit Process
• Oversee CRM (Dynamics 365) operations in regards to Applicant/student records
• Maintain and develop KPI’s
• Continuously work to improve existing processes
• Work directly with Admission Advising team

• Fostered a collaborative culture with clear performance tracking.
• Ensured SLA adherence and process consistency.
• Streamlined student record handling and communication workflows.

• Processed student cases using CRM with high accuracy.
• Coordinated with internal departments to maintain operational flow.

• Identified business opportunities and generated leads to support growth goals.

• Coordinated loan processing communication with US-based clients.

• Managed front-office tasks ensuring efficient guest coordination.